Alondra Martinez
Elk Grove Village,IL
Summary
Achieved exceptional customer satisfaction and maintained pristine cabin conditions at Prospect, showcasing strong problem-solving abilities and attention to detail. Recognized for exceeding performance expectations, adept in conflict mediation and critical thinking, significantly enhancing brand representation and operational efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
2
2
Languages
Work History
Cabin Cleaner
Prospect
01.2024 - Current
- Promoted positive image of airline by maintaining pristine cabin conditions and addressing any discrepancies immediately.
- Achieved consistent customer satisfaction through diligent adherence to company cleanliness policies.
- Communicated effectively with team members and supervisors to stay informed on performance expectations, procedural updates, and any other relevant information impacting cabin cleaning role.
- Received recognition from supervisors for consistently exceeding performance expectations in terms of speed and quality of work delivered.
Customer Service Representative
GLC Advance Corporation
10.2019 - 11.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
International Equivalent - High School Equivalent
Unidad Educativa Colegio Maria De Santa Ana
Ciudad Bolivar, Venezuela07.2013
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Brand representation
Conflict Mediation
Organizational abilities
Attention to Detail
Certification
- English Language Acquisition Advanced ELA Training - 2019
Languages
English
Spanish
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementPersonal development programsPaid sick leaveTimeline
Cabin Cleaner
Prospect
01.2024 - Current
Customer Service Representative
GLC Advance Corporation
10.2019 - 11.2023
International Equivalent - High School Equivalent
Unidad Educativa Colegio Maria De Santa Ana