Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alondra Mata

Orlando,FL

Summary

Highly experienced Shift Manager in customer service and coaching. Proficient in Microsoft Office suites and adapting to new systems. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Proactive and goal-oriented professional with excellent time management and problem-solving skills.

Overview

2
2
Languages
4
4
years of professional experience

Work History

Shift Manager

7 Brew Coffee
2025.04 - Current
  • Supervised shift operations to maintain speed, accuracy, and consistent customer service
  • Monitored product quality and resolved service issues during busy periods
  • Coordinated daily workstations to support smooth drive-thru and front-counter flow
  • Trained team members on drink preparation, register procedures, and service standards

Barista

Foxtail Coffee Co.
2024.01 - 2025.05
  • Prepared espresso beverages and specialty drinks with consistent quality and speed.
  • Delivered friendly customer service while resolving orders and modifying drinks.

Bookseller

Barnes & Noble
2022.05 - 2023.10
  • Assisted customers with book recommendations, special orders, and product location.
  • Curated displays for new releases, seasonal promotions, and featured titles.
  • Maintained an organized sales floor through stocking, recovery, and visual merchandising.
  • Operated POS transactions, processed returns, and resolved register discrepancies.

Education

Bachelor of Science - Secondary Education in English

University of Central Florida
Orlando, FL
2026-07

Associate of Arts - Education

Palm Beach State College
Lake Worth, FL
2023-12

Skills

  • Customer Service
  • Training and mentoring
  • Team development
  • Coaching
  • Customer support
  • Tech-Savvy
  • Problem-solving
  • Verbal and written communication
  • Relationship building

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Shift Manager

7 Brew Coffee
2025.04 - Current

Barista

Foxtail Coffee Co.
2024.01 - 2025.05

Bookseller

Barnes & Noble
2022.05 - 2023.10

Bachelor of Science - Secondary Education in English

University of Central Florida

Associate of Arts - Education

Palm Beach State College
Alondra Mata