Alondra Montes
Baldwin Park,CA
Summary
Dynamic Sales Manager with a proven track record at Falcon Wheels, enhancing client satisfaction and loyalty through exceptional relationship building and sales strategy development. Spearheaded a team to exceed sales targets, leveraging bilingual skills and sales expertise for significant market growth. Excelled in staff training, fostering a culture of achievement and collaboration.
Overview
6
6
years of professional experience
Work History
Sales Manager
Falcon Wheels
09.2023 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Secured lucrative contracts with major accounts, leveraging strong negotiation skills and deep industry knowledge.
- Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Retail Sales Manager
O'Reilly Auto Parts
08.2020 - 08.2023
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
- Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
Retail Sales Specialist
AutoZone
10.2018 - 08.2020
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
Education
Bachelor of Science - Business Administration- E-commerce
California Polytechnic State University- Pomona
Pomona, CA06.2020
Minor - Management And Leadership
California Polytechnic State University- Pomona
Pomona, CA06.2020
Skills
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
- Verbal and written communication
- Product Knowledge
- Sales expertise
- Client Relationship Management
- Sales strategy development
- Order Management
- B to B sales
- Bilingual in Spanish
Languages
Spanish
Native or Bilingual
Timeline
Sales Manager
Falcon Wheels
09.2023 - Current
Retail Sales Manager
O'Reilly Auto Parts
08.2020 - 08.2023
Retail Sales Specialist
AutoZone
10.2018 - 08.2020
Bachelor of Science - Business Administration- E-commerce
California Polytechnic State University- Pomona
Minor - Management And Leadership
California Polytechnic State University- Pomona