Alondra Morfin-Morales
Detail-oriented customer service representative with experience in boutique, spa, restaurant, and cashier settings. Skilled in relationship building, appointment scheduling, order accuracy, and client communication. Focused on delivering responsive support, handling concerns calmly, and keeping service environments organized, efficient, and welcoming.
Adaptable customer service and cashier professional with strong active listening, conflict resolution, and payment processing skills. Experienced in scheduling, phone support, and accurate POS transactions. Committed to strong guest experiences and smooth day-to-day operations.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in customer service role.
Work History
Customer Service Representative
8 Months- Greeted clients and delivered attentive front-desk support for boutique and spa services.
- Scheduled appointments, confirmed bookings, and updated client calendars accurately.
- Answered phone calls and messages, providing clear information on services, products, and policies.
- Processed payments, handled POS transactions, and maintained accurate cash drawer records.
Customer Service Representative and Cashier
1 Year- Explained menu items, ingredients, and availability to guide purchasing decisions clearly.
- Handled phone and messaging requests while maintaining professional, responsive support.
- Delivered attentive table service, taking accurate orders and coordinating timely food and beverage delivery.
- Reconciled customer requests with kitchen communication to maintain order accuracy and guest satisfaction.
- Resolved guest concerns calmly, preserving service flow and positive dining experiences.
- Maintained clean, organized sections by resetting tables, restocking supplies, and following sanitation standards.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma
Skills
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Promoted products and encouraged customers to upgrade their existing product plans.
- Telephone Service - Efficiently handled over 80 calls daily, delivering information and service to guarantee customer satisfaction.