Alondra Nicole Colon Colon
City,State
Summary
Motivated Business major at Valencia College, eager to leverage strong communication, organizational, and teamwork skills in a professional setting. Personable and reliable, with a proven understanding of customer service principles and a commitment to enhancing the customer experience through efficient transaction handling. Demonstrates a strong work ethic and passion for customer interaction, with the ability to quickly grasp store operations and effectively address customer inquiries. Experienced in customer service, sales, and inventory management, consistently fostering positive shopping experiences through adaptability and collaboration.
Overview
2
2
years of professional experience
Work History
Store Associate
Orlando, FL
09.2025 - 01.2026
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained store cleanliness and organization, ensuring compliance with safety standards.
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
- Stocked shelves and arranged merchandise displays to optimize product visibility and accessibility.
- Collaborated with team members to achieve daily sales goals and improve customer service outcomes.
- Monitored inventory levels, reporting discrepancies to management for timely restocking.
- Engaged in promotional activities, effectively communicating offers to enhance customer interest and sales.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Park Attendant / Staff /Certified Lifeguard
Discovery Cove
Orlando, FL
04.2024 - 08.2024
- Assisted guests with information and ensured a positive visitor experience
- Contributed to staff training initiatives by sharing expertise in water safety instruction techniques and best practices.
- Educated patrons on water safety guidelines, promoting adherence to rules and reducing incidents.
- Helped maintain park cleanliness and safety standards
- Collaborated with team members to support daily park operations
- Demonstrated reliability and strong work ethic in a fast-paced environment
- Promoted water safety awareness by conducting educational presentations at local schools and community events.
- Monitored guest activities to ensure compliance with park rules and regulations.
- Provided information about attractions and services, enhancing guest engagement and satisfaction.
- Supported event setups by arranging seating and equipment for special occasions within the park.
- Collaborated with team members to maintain efficient operational workflows during peak times.
- Responded promptly to guest inquiries, demonstrating strong customer service skills and adaptability.
- Handled visitor inquiries professionally and courteously, addressing concerns effectively to ensure satisfaction.
- Educated visitors on park rules and regulations, fostering a safe environment for all guests.
- Assisted guests with park entry and orientation, ensuring a welcoming experience.
- Maintained cleanliness and safety of designated areas, promoting a safe environment for visitors.
Education
Associate of Science - Business
Valencia College
05-2028
High School Diploma - undefined
Antilles High School
01-2024
Skills
- Customer service
- Conflict resolution
- Communication skills (verbal & written)
- Bilingual (if you speak Spanish or another language)
- Teamwork & collaboration
- Problem-solving
- Adaptability / flexibility
- Multitasking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Store Associate
09.2025 - 01.2026
Park Attendant / Staff /Certified Lifeguard
Discovery Cove
04.2024 - 08.2024
High School Diploma - undefined
Antilles High School
Associate of Science - Business
Valencia College