Alondra rodriguez
Stockton,CA
Summary
Resourceful Dispatcher Office Assistant recognized for high productivity and efficient task completion. Skilled in emergency response coordination, route planning, and customer service management. Excel at communication, problem-solving, and time management to ensure smooth operational flow in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead CSR Dispatcher
RYDER TRANSPORTATION, Transportation Services
Stockton
02.2025 - 07.2025
- Trained new hires on company policies and procedures, ensuring consistent quality of service delivery.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Received new orders, prepared documentation, and assigned personnel.
- Monitored flow of paperwork and directed information to appropriate departments.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
Dispatcher Office Assistant
TCI Transportation Services
Tracy, CA
08.2023 - 06.2024
- Assisted dispatchers in answering phone calls, emails and other inquiries.
- Organized and maintained filing systems for documents related to the dispatch office.
- Created daily logs of dispatched vehicles and personnel.
- Entered data into computer systems to track dispatched items.
- Used tracking system SAMSARA , TMS
- Maintained records of vehicle maintenance schedules and fuel usage.
- Scheduled appointments for vehicle inspections, repairs or servicing as needed by dispatchers.
- Tracked shipments using GPS technology in order to provide real-time status updates.
- Assisted with training new hires on dispatcher procedures and protocols.
- Handled incoming calls and directed callers to appropriate department or employee.
Dispatcher
Thyssenkrupp Supply Chain Services
Lathrop, CA
10.2021 - 06.2023
- Worked with routing specialists, route managers and service department to optimize routes.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Update system Ryde LMS system for GM on A 15 minute basis
- Meet TKSCS employee attributes / competencies
- Record and allocate all requests for delivery and pick up
- Arranged for repairs to restore service and schedules.
Education
High School Diploma -
San Joaquin County Office of Education
Stockton, CA05-2017
Skills
- Scheduling Coordination
- Geographical knowledge
- Route Planning
- Prioritization
- Logistical Planning
- Bookkeeping
- Administrative Support
- Customer service
- Time management
- Multitasking and organization
- Problem-solving
- Microsoft Excel
- Data entry
- Shipping procedures
- Scheduling
- Data collection
- Staff training
Certification
- stand-up Forklift
Languages
English
Professional
Spanish
Professional
Education and Training
other
Timeline
Lead CSR Dispatcher
RYDER TRANSPORTATION, Transportation Services
02.2025 - 07.2025
Dispatcher Office Assistant
TCI Transportation Services
08.2023 - 06.2024
Dispatcher
Thyssenkrupp Supply Chain Services
10.2021 - 06.2023
High School Diploma -
San Joaquin County Office of Education