An accomplished and versatile professional with a robust background in customer service, leadership, marketing, and research. Has consistently excelled in delivering exceptional customer experiences, fostering inclusive environments, and achieving measurable results through adaptability, clear communication, and collaborative teamwork. Demonstrates proficiency in dynamic instruction, effective problem-solving, and the implementation of rigorous research methodologies.
Represented various brands during promotional events and campaigns for AFA. Prior to each engagement, dedicated time to thoroughly educate myself on the brand and product offerings. This proactive approach ensured I was well-equipped to embody the essence and values of each brand, effectively communicating messaging to diverse audiences. Gained invaluable insights into brand representation and ambassadorship, honing my ability to articulate key product features and benefits. Engaged with customers, showcased products, and created memorable experiences to foster meaningful connections between brands and consumers. Through this process, sharpened modeling skills and acquired expertise and confidence to excel as a brand ambassador, ensuring the spirit of each brand is brought to life in every interaction.
Integral team member at Safeway, contributing to smooth operations and exceptional customer service. Demonstrated versatility and rapid skill acquisition in various departments, ensuring adaptability to meet daily demands. Excelled in engaging with shoppers, addressing inquiries, and resolving issues with professionalism and courtesy. Honed problem-solving abilities to efficiently handle customer needs and enhance the shopping experience. Valuable retail experience reinforced the importance of adaptability, strong customer service, and effective problem-solving skills.
Contributed to research projects within the emotional regulation lab at UC Riverside, gaining practical experience in scientific inquiry and methodology. Conducted studies, collected and analyzed data, and assisted in drafting research reports. Demonstrated strong organizational skills and attention to detail in data collection and record-keeping. Collaborated effectively with team members to enhance research quality and rigor. Developed proficiency in research methodologies and statistical analysis software. Additionally worked as a study coordinator, reaching out to participants and scheduling study visits.
Served as the first point of contact for guests at a dynamic dance studio, ensuring exceptional customer service and a positive experience from arrival to departure. Greeted guests, handled inquiries, and facilitated smooth check-in and check-out procedures. Developed strong interpersonal skills, attentiveness, and problem-solving abilities to effectively address guest needs and resolve issues. Collaborated closely with dance staff to maintain a welcoming atmosphere and ensure smooth operations. Equipped with expertise and professionalism to deliver outstanding service and contribute to the overall success of the establishment.
Performed various tasks to ensure smooth operations and excellent customer service at UC Riverside's Barnes & Noble store. Operated the register, processed online orders, and maintained sales floor cleanliness and organization. Provided customers with information about products and services, as well as helpful insights about the school. Contributed to creating a positive shopping experience for students, faculty, and visitors alike, while supporting the overall mission of the college bookstore.
Demonstrated exemplary leadership by overseeing all aspects of chapter operations and fostering a supportive environment for members. Successfully led strategic planning initiatives, organizing and executing various events and activities that enhanced member engagement and community involvement. Implemented effective communication strategies to strengthen relationships with alumnae, university administration, and external stakeholders. Upheld organizational values and standards while promoting inclusivity and diversity within the chapter. Leveraged strong organizational and management skills to ensure the chapter's continued growth and success. Effectively managed budgets, facilitated decision-making processes, and mentored executive board members to cultivate future leaders. Dedicated to promoting the sorority's mission and values, contributing positively to both campus and community life.
Provided exceptional customer service and fostered a welcoming atmosphere for members at The Camp. Managed front desk operations and actively engaged in recruitment efforts by making recruitment phone calls to potential members, effectively communicating the benefits of fitness programs, and encouraging participation. Conducted facility tours for prospective members, showcasing facilities, explaining programs, and addressing inquiries with a friendly and professional demeanor. Conveyed the value of joining the fitness community and facilitated smooth transitions for new members. Demonstrated a friendly and professional attitude when interacting with current members.
As the lead for UC Riverside's Public Health Peers, played a pivotal role in promoting public health awareness during critical periods such as the transition back to campus post-COVID-19. Led efforts to educate myself on public health issues, ensuring accurate dissemination of information and resources to the Highlander community. Spearheaded marketing campaigns to raise awareness of key topics including COVID-19 safety protocols, flu prevention, physical fitness, and nutrition. Collaborated with team members to strategize and implement initiatives that enhanced campus-wide health and safety measures. Managed the distribution logistics of Protective Equipment Stations and bulk materials, ensuring efficient deployment across departments. Demonstrated leadership by fostering a supportive team environment and leveraging communication skills to engage diverse stakeholders. Dedicated to upholding the safety and well-being of all Highlanders at UC Riverside through proactive public health initiatives.