Alondra Saenz
Albuquerque,NM
Summary
Compassionate Care Coordinator with background in patient advocacy and care management. Experience includes working with diverse patient populations, coordinating healthcare services, and ensuring efficient delivery of high-quality care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Care Coordinator
New Mexico Dream Center
Albuquerque, New Mexico
02.2024 - Current
- Coordinated client care plans to ensure comprehensive support services.
- Assisted in scheduling appointments and managing client follow-ups efficiently.
- Monitored client progress and adjusted care plans as needed.
- Developed resource guides to assist clients in accessing community resources.
- Facilitated referrals to community resources such as housing, transportation, employment opportunities.
- Empowered clients and provide support and crisis intervention through trauma-informed
Case Manager
Detox CARE Campus
Albuquerque, New Mexico
04.2023 - 01.2024
- Conducted intake assessments for new clients entering detox programs.
- Educated clients on substance use disorders and recovery resources available.
- Provided case management services assessment, crisis intervention, advocacy, referral and monitoring of families.
- Counseled clients on available resources within the community that could help meet their needs.
Community Case Manager
Open Skies Health Care
Albuquerque, New Mexico
08.2019 - 11.2020
- Developed individualized care plans in collaboration with clients and families.
- Coordinated services with healthcare providers to ensure comprehensive care.
- Provided resources and referrals for community support services to clients.
- Educated clients on available health services and benefits options clearly.
- Provided direct case management services to individuals and families in need of support.
- Provided advocacy services to ensure that clients' rights are respected by service providers and government systems.
Education
Bachelor of Science - Family And Child Studies/ Psychology
University of New Mexico
Albuquerque, NM12-2018
Skills
- Crisis intervention
- Community resource navigation
- Client advocacy
- Problem solving
- Effective communication
- Organizational skills
- Data entry
- Empathy and compassion
- Active listening
Certification
QRP Gatekeeper
Languages
Spanish/English
Timeline
Care Coordinator
New Mexico Dream Center
02.2024 - Current
Case Manager
Detox CARE Campus
04.2023 - 01.2024
Community Case Manager
Open Skies Health Care
08.2019 - 11.2020
Bachelor of Science - Family And Child Studies/ Psychology
University of New Mexico