Alondra Vasquez
Summary
Customer service and sales professional prepared to drive impactful results. Proven ability to foster strong client relationships, resolve issues efficiently, and adapt to evolving needs. Skilled in communication, problem-solving, and teamwork, ensuring reliable collaboration and goal achievement.
Overview
7
7
years of professional experience
Work History
Customer Service Sales Representative
Spectrum
09.2024 - 04.2025
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Developed comprehensive knowledge of products and services to provide accurate information to customers.
Certified Medical Assistant
Northeast Family Clinic & Pediatrics
11.2023 - 12.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Collected and documented patient medical information such as blood pressure and weight.
Crew Member Trainer
Alorica
11.2021 - 04.2023
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Provided constructive feedback to crew members, facilitating professional growth and development.
Bartender
Carnitas Queretaro
08.2020 - 09.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Crew Member
Sonic
02.2019 - 01.2020
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Crew Member
Burger King
04.2018 - 01.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Associate of Science - Medical Assistant
Southwest University
12-2023
Tec Milenio
Cd.Juarez,CHIH.06-2017
Skills
- Customer service
- Time management
- Active listening
- Goal oriented
- Call center experience
- Sales techniques
- Sales pitching
- Multitasking
- Attention to detail
- Excellent communication
- Teamwork and collaboration
- Professionalism
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Service Sales Representative
Spectrum
09.2024 - 04.2025
Certified Medical Assistant
Northeast Family Clinic & Pediatrics
11.2023 - 12.2023
Crew Member Trainer
Alorica
11.2021 - 04.2023
Bartender
Carnitas Queretaro
08.2020 - 09.2021
Crew Member
Sonic
02.2019 - 01.2020
Crew Member
Burger King
04.2018 - 01.2019
Associate of Science - Medical Assistant
Southwest University
Tec Milenio
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