Alondra Vazquez
Dallas,TX
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
3
3
years of professional experience
Work History
Fraud Prevention Specialist
JPMorgan Chase
08.2024 - Current
- Maintained detailed records of all investigations conducted, providing valuable data for trend analysis and future case management efforts.
- Managed complex cases involving identity theft, credit card fraud, and other forms of financial crime, resulting in successful resolution for affected customers.
- Supported colleagues in navigating difficult situations involving potential fraud by providing timely advice based on professional expertise and experience.
- Conducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds.
Host
Mi Cocina
11.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Debt Collector
Spire Recovery Solutions
01.2022 - 12.2023
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
Education
High School Diploma -
Richardson High School
Richardson, TX05.2022
Skills
- Conflict resolution
- Teamwork and collaboration
- Multitasking Abilities
- Reliability
Languages
Spanish
Native or Bilingual
Timeline
Fraud Prevention Specialist
JPMorgan Chase
08.2024 - Current
Host
Mi Cocina
11.2023 - Current
Debt Collector
Spire Recovery Solutions
01.2022 - 12.2023
High School Diploma -
Richardson High School