Jesire Alicea

Trained rigorously for 12 weeks as a certified retention specialist in customer service techniques. Enhanced sales performance by establishing trust with customers through effective communication. Documented interactions with Spanish-speaking guests, ensuring clarity and understanding. Addressed refunds and credits efficiently, contributing to improved customer relations. Introduced innovative bundle options to attract customers and drive revenue growth. Emphasized retention strategies that prioritized customer satisfaction across various demographics. Utilized Spanish language skills to engage effectively with diverse clients, fostering loyalty. Streamlined refund processes, ensuring timely resolutions that maintained customer confidence.

Directed comprehensive store management while enforcing strict food safety protocols. Executed inventory control measures, including merchandise ordering and lottery management. Administered cash handling processes for accurate register operations. Planned employee schedules and monitored time-off requests for efficient labor allocation. Guaranteed compliance with regulatory requirements to prevent violations in the store. Supported store assistants in daily tasks to maximize operational effectiveness. Updated inventory records regularly, ensuring the availability of merchandise and supplies.

Coordinated appointment bookings, including cancellations and adjustments. Validated insurance coverage and processed applicable copayments. Engaged with patients post-appointment to facilitate rescheduling efforts. Coordinated appointment bookings, including cancellations, and adjustments. Validated insurance coverage and processed applicable copayments. Engaged with patients after their appointments to facilitate rescheduling efforts.

Executed cosmetics manufacturing and shipping, ensuring adherence to quality standards. Set up pallets for shipments, confirming items were complete and properly labeled with expiration dates. Focused on safety during production activities, guaranteeing consistent output quality. Contributed to the filing department's efforts, enhancing organizational effectiveness in documentation management.