Anthony Justice
Clover,SC
Summary
Customer Relationship Specialist, U.S. Army veteran, known for successful de-escalation, high customer satisfaction, and resolution results. Possesses specialized skills in communication, conflict resolution, and customer service. Works calmly in high-pressure situations, and excels in active listening, empathy, and problem-solving to enhance customer satisfaction and loyalty. Produces highly detailed and efficient reports related to customer and business needs.
Overview
12
12
years of professional experience
Work History
Customer Retention Specialist
Spectrum
Charlotte, NC
05.2024 - Current
- Processed high-volume calls focused on maintaining customer relationships using proven retention strategies.
- Chosen for a pilot program aimed at innovating customer retention methods.
- Recognized for strong communication skills, fostering long-term customer loyalty.
- Remote work from home. In the office twice per month.
Area Field Manager
Anthem Broadband
Elko, NV
11.2021 - 07.2023
- Oversaw team of technicians, including fiber splicers and structured cabling specialists.
- Ensured timely project completion within budget while meeting quality standards.
- Maintained compliance with safety regulations and company policies.
- Handled escalated customer complaints with professionalism and tactfulness.
Customer Service Representative
Enterprise Holdings
Greensboro, NC
03.2014 - 03.2016
- Achieved high customer satisfaction through exceptional service via phone and email for inquiries, reservations, and billing issues.
- Demonstrated strong problem-solving abilities by effectively resolving customer concerns and complaints.
- Logged customer interactions in CRM system for accurate tracking of inquiries and resolutions.
- Fully remote work-from-home.
Education
Russian Language Course -
Defense Language Institute
Monterey, CA09-2017
GED - High school or equivalent
Randolph Community College
Asheboro, NC09.2016
Skills
- Customer Relationship Management
- Account Management
- Business Operations
- Self Sufficient Remote Work
- CRM Software
- Professional Phone and Email Presence
- Highly Efficient and Organized
- Billing Systems Operation
- Sales
- Database Entry and Management
- Microsoft Office Suite
- Calm and Patient in High Stress Situations
- Empathetic and Detailed Listening Skills
Timeline
Customer Retention Specialist
Spectrum
05.2024 - Current
Area Field Manager
Anthem Broadband
11.2021 - 07.2023
Customer Service Representative
Enterprise Holdings
03.2014 - 03.2016
Russian Language Course -
Defense Language Institute
GED - High school or equivalent
Randolph Community College