ALONDRA M. VELAZQUEZ LEBRON
Tampa,FL
Summary
Driven and determined college student with a strong focus on ethical principles and values. Possessing a solid understanding of integrity and moral guidelines in academic and professional settings. Always upholds high ethical standards and displays reliability, responsibility, and honesty. Experienced in providing professional and reliable services with attention to detail. Skilled in efficiently handling multiple projects and providing targeted solutions using inventive problem-solving techniques. Excellent customer service skills and ability to excel in fast-paced environments.
Overview
2
2
years of professional experience
Work History
ITM Teller (Virtual Teller)
Tampa Bay Federal Credit Union
Tampa, FL
03.2023 - Current
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Provided exceptional customer service while accurately processing routine transactions.
- Answered customer inquiries regarding bank products and services available fro customers.
- Cross-sold additional bank products when applicable to meet customer needs.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Resolved problems or discrepancies concerning customers' accounts.
- Trained employees on cash drawer operation.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Built and maintained client relationships through quality, personalized interactions.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
Bakery Clerk
Publix
Tampa, FL
08.2021 - 03.2023
- Greeted customers, answered questions, and provided product knowledge.
- Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
- Prepared baked goods such as cakes, pies, cookies, donuts, and other pastries according to recipes.
- Verified that all products were labeled with correct pricing information.
- Received incoming shipments of ingredients and supplies for baking operations.
- Rotated stock in accordance with first-in-first-out policy to minimize waste from expired product.
- Assisted with special orders for large events such as weddings or birthdays by preparing custom decorations or flavors.
- Provided excellent customer service by promptly addressing complaints or concerns about product quality or availability.
- Maintained accurate records of inventory levels throughout the day including tracking sales numbers for each item sold.
- Described merchandise and explained use, operation and care.
- Maintained records related to sales for store management.
Education
High School Diploma -
Lake Nona High School
Orlando, FL05.2021
Associate of Arts - Engineering Technology
Hillsborough Community College
Tampa, FLBachelor of Arts - Structural Engineering
University of South Florida
Tampa, FL01-2025
Skills
- Time Management Skills
- Ability to Multitask
- Leadership Experience
- Quick Learner
- Collaboration & Teamwork Skill
- Computer Skills Technical Skills
- Speed and Efficiency
- Customer Service Oriented
- Strong Work Ethics
- Problem-Solving Abilities
- Flexibility and Adaptability
- Follow-Up Skills
Languages
- English: Native / Bilingual
- Spanish: Native / Bilingual
Timeline
ITM Teller (Virtual Teller)
Tampa Bay Federal Credit Union
03.2023 - Current
Bakery Clerk
Publix
08.2021 - 03.2023
High School Diploma -
Lake Nona High School
Associate of Arts - Engineering Technology
Hillsborough Community College
Bachelor of Arts - Structural Engineering
University of South Florida
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