Joe Bostwick
Milner,GA
Summary
Dynamic professional with a proven track record in customer service and sales expertise, demonstrated at Russell Cellular Verizon Wireless. Excelled in fostering customer relationships and resolving inquiries, boosting satisfaction. Skilled in cash management and transaction accuracy, showcasing a strong work ethic and professionalism. Achieves outstanding results through excellent time management and a positive approach.
Overview
15
15
years of professional experience
Work History
ITM Teller
United Bank of Georgia
Zebulon, GA
10.2024 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Assistant Manager
Russell Cellular Verizon Wireless
Griffin, GA
05.2021 - 07.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Locksmith Assistant
Bostwicks Lock and Key
Milner, GA
01.2010 - 01.2023
- Kept up-to-date with industry trends by attending workshops and continuous professional development courses in locksmithing.
- Conducted thorough assessments of security vulnerabilities, recommending appropriate solutions to enhance protection.
- Developed proficiency in various types of locks, including deadbolts, padlocks, and electronic access systems.
- Collaborated with senior locksmiths in complex projects, gaining valuable hands-on experience in advanced techniques.
- Performed key cutting and duplication tasks, ensuring accuracy and customer satisfaction.
- Demonstrated excellent problem-solving skills while working under pressure during emergency situations.
Sales Associate
Habitz Vape Shop
McDonough, GA
11.2020 - 04.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Forklift Operator
Home Depot
Locust Grove, GA
05.2020 - 11.2020
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Oven Cook
Your Pie
Griffin, GA
01.2020 - 05.2020
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
Busboy
Buckners Family Restaurant
Jackson, GA
07.2012 - 10.2019
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Followed proper sanitation guidelines when handling utensils, dishes, glassware, and linens to ensure guest safety and satisfaction.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced teamwork among staff members through effective communication and collaboration during busy shifts.
Education
Gordon State College
Barnesville, GASkills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Friendly
- Positive
- Approachable
- Customer relationship building
- Sales and Cross-selling
- Sales expertise
Timeline
ITM Teller
United Bank of Georgia
10.2024 - Current
Assistant Manager
Russell Cellular Verizon Wireless
05.2021 - 07.2024
Sales Associate
Habitz Vape Shop
11.2020 - 04.2021
Forklift Operator
Home Depot
05.2020 - 11.2020
Oven Cook
Your Pie
01.2020 - 05.2020
Busboy
Buckners Family Restaurant
07.2012 - 10.2019
Locksmith Assistant
Bostwicks Lock and Key
01.2010 - 01.2023
Gordon State College