Alondria Blade
Winder,GA
Summary
To secure a career opportunity to fully utilize previous training and skills, while contributing to the success of the company.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Uline
07.2016 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to detail.
Family Services Assistant
Early Childhood Development Company
11.2010 - 03.2015
- Conducted intakes and assessments for new clients, gathering crucial information to determine eligibility for services and establish personalized case plans.
- Conducted home visits to assess living conditions and provide tailored support based on the unique needs of each family.
- Fostered strong partnerships with local schools to enhance communication between educators and families in support of children''s academic success.
- Completed recordkeeping, filing and data entry duties.
- Maintained healthcare records for clients
- Knowledge of COB
Personnel Services Worker
Georgia Department Of Labor
11.2008 - 11.2010
- Handled customer inquiries courteously and professionally to enhance satisfaction.
- Managed high volume of claims efficiently while maintaining attention to detail resulting in minimized errors and reworkings.
- Enhanced claims processing efficiency by streamlining workflows and optimizing data entry procedures.
Education
Bachelor of Arts - Sociology
Piedmont College
Demorest, GA07.2008
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
Timeline
Customer Service Representative
Uline
07.2016 - 06.2023
Family Services Assistant
Early Childhood Development Company
11.2010 - 03.2015
Personnel Services Worker
Georgia Department Of Labor
11.2008 - 11.2010
Bachelor of Arts - Sociology
Piedmont College