Alondria Cook
Montgomery ,AL
Summary
Customer service professional with over 8 years of experience in telemarketing and retail, adept at order fulfillment and resolving customer inquiries. Skilled in communication, CRM, and problem-solving, ensuring customer satisfaction through effective collaboration and detailed attention. Eager to leverage expertise in a dynamic environment that values growth and teamwork.
Overview
9
9
years of professional experience
Work History
Associate
Dollar Tree
Millbrook, AL
08.2024 - Current
Associate
Walmart
Millbrook, AL
07.2019 - 07.2024
- Fulfill customer orders by reviewing orders; locating, preparing, and packaging merchandise
- Ensure the accuracy of orders prior to pick up; make appropriate product substitutions and consulting with the customer as needed to ensure satisfaction; and following up on out-of-stock merchandise
Accounting Clerk
Rent to Own Services
Remote
04.2016 - 07.2019
- Answered phones from customers professionally and responded to customer inquiries and complaints
- Researched required information using available resources
- Handled and resolved customer complaints regarding product sales to customer service problems
- Provided customers with the organization's service and product information
- Processed forms, orders and applications requested by the customers
- Identified, escalated priority issues and reported to the high-level management
- Routed inbound calls to the appropriate resources
- Followed up complicated customer calls wherever required
- Completed call notes and call reports as necessary and updated them in the CRM
- Obtained and evaluated all relevant data to handle complaints and inquiries
- Recorded details of comments, inquiries, complaints and actions taken
- Managed administration, communicated and coordinated with internal departments
Education
Wetumpka High School
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Workplace safety
- Customer interaction
- Cash handling
- Relationship building
- Courteous and professional
- Work Planning and Prioritization
- Client engagement
- New hire training
- Data entry
- Issue resolution
- Customer service orientation
- Order fulfillment
- Cross-functional teamwork
Timeline
Associate
Dollar Tree
08.2024 - Current
Associate
Walmart
07.2019 - 07.2024
Accounting Clerk
Rent to Own Services
04.2016 - 07.2019
Wetumpka High School