Alonnis City
Foundever
Las Vegas,NV
7
years of professional experience
An amazing Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
- Always ready to work
- dedicated
- hard worker
- love to learn and try new things
Work History
Agent Services Representative
1 Year 7 Months- Managed agent service inquiries through phone, email, and chat with accurate, timely responses
- Resolved account and service issues using CRM and internal support systems
- Documented case details clearly to maintain accurate records and follow-up continuity
- Coordinated with cross-functional teams to escalate complex requests and complete resolution
Agent
8 Months- Advised clients on financial solutions aligned with risk tolerance and long-term goals.
- Managed account documentation, ensuring accuracy and compliance with internal procedures.
- Evaluated client needs to recommend appropriate policies and service options.
- Built trusted relationships through responsive communication and consistent follow-up.
Customer Service Associate
5 Months- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Explained benefits, features and recommendations to maximize client retention.
- Recommended and initiated product offerings to meet customer changing needs.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Customer Service Associate
5 Months- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Consulted with customers regarding needs and addressed concerns.
- Followed policies and procedures to meet or exceed established performance requirements.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Merchandise Associate
9 Months- Kept work areas professional, organized and clean.
- Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
- Greeted store customers, offered assistance and thanked each for patronage.
- Printed labels and tags for for-sale merchandise.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Placed prices and descriptive signage to enhance displays and promote items.
- Constructed aisle displays and arranged end caps to promote specific products.
- Displayed appropriate signage for products and sales promotions.
Host
11 Months- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered telephone to provide dining information and take reservations.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Notified server after seating parties in section to facilitate prompt service.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Cashier
9 Months- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Answered customer questions and provided store information.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Helped customers find specific products, answered questions and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
Education
High School Diploma
Skills
Customer Service
Project Management
Sales Closing
Self-Direction
Retail Marketing
Customer Support
Cross-Functional Team Collaboration
Stock Replenishment
Timeline
Agent Services Representative
Foundever
11.2024 - 06.2026Read More
Agent
In Touch Financial Group
09.2023 - 05.2024Read More
Customer Service Associate
CVS Pharmacy
04.2023 - 09.2023Read More
Customer Service Associate
H&M Retail
11.2022 - 04.2023Read More
Merchandise Associate
Marshalls
02.2022 - 11.2022Read More
Host
Chili's Restaurant
12.2020 - 11.2021Read More
Cashier
Walmart
12.2019 - 09.2020Read More
Western
High School Diploma
Read More