Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
CUST
References
Timeline
Generic

Athanasia L Donelan

Rocky River,Ohio

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Agent Services Representative

Aucera/DialAmerica
Middleburgh Hts, OH
05.2023 - 01.2024
  • Recommended additional products or services based on customer needs.
  • Conducted follow up calls to ensure customer satisfaction.
  • Completed connections between callers, departments and professionals.
  • Displayed strong telephone etiquette, effectively ...handling difficult calls.
  • Worked with cross-functional teams to achieve goals.

Political Campaign Survey Agent

Shiftsmart
Rocky River, OH
11.2021 - 06.2022
  • ed with social media followers by posting updates about campaign activities.
  • Answered # of calls per shift to assist with customer questions and concerns.
  • Planned election day operations including staffing poll locations, transportation of voters.
  • Identified needs of customers promptly and efficiently.
  • Collaborated with others to discuss new opportunities.
  • Completed day-to-day duties accurately and efficiently.

Cashier Assistant

Giant Eagle
Rocky River, OH
09.2015 - 01.2020
  • Scanned items and checked pricing on cash register for accuracy.
  • Organized shelves and displays to maintain an orderly appearance of the store.
  • Stocked shelves with incoming goods from delivery trucks as needed.
  • Understood and followed oral and written directions.
  • Planned and completed group projects, working smoothly with others.
  • Recognized by management for providing exceptional customer service.
  • Identified needs of customers promptly and efficiently.

Education

Associate of Arts - Health Administration

Axia College in University of Phoenix
Phoenix, AZ
08-2008

High School Diploma -

Fairview High School
Fairview Park, OH
06-1992

Skills

  • Data Entry
  • Appointment Scheduling
  • Inbound and Outbound Calling
  • Scheduling
  • Filing
  • High-Energy Attitude
  • Typing 35-40 WPM
  • Active Listening
  • Courteous Demeanor
  • Microsoft Office Suite
  • Tactful and Diplomatic
  • Customer Service
  • Positive and Professional
  • Retail Sales Customer Service
  • Credit Card Payment Processing
  • 10-Key
  • Grammar
  • Microsoft Outlook
  • Quality Assurance Controls
  • Computer Proficiency
  • Documentation
  • Microsoft PowerPoint
  • Proofreading
  • Product Sales
  • Typing Proficiency
  • Travel Planning
  • Customer Relationship Management (CRM)

Affiliations

enjoy swimming, and crocheting

Certification

  • Certfication in Accounting A+ in High School

Languages

English
Professional
greek
Limited
Spanish
Elementary

CUST

  • Love working with animals, volunteered at the animal shelter in Lakewood animal shelter in the MetroParks, Studied to become a Vet Technician at Stautzenberger and Worked at the Pet Store cleaning the kennels.

References

References available upon request.

Timeline

Agent Services Representative

Aucera/DialAmerica
05.2023 - 01.2024

Political Campaign Survey Agent

Shiftsmart
11.2021 - 06.2022

Cashier Assistant

Giant Eagle
09.2015 - 01.2020

Associate of Arts - Health Administration

Axia College in University of Phoenix

High School Diploma -

Fairview High School

Similar Profiles

CREATE PROFILE
Athanasia L Donelan