Alonso Farias
Zephyrhills,FLORIDA
Summary
Future Software Developer looking to start their career.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Retail Sales Associate versed in merchandising, display design and customer relations.
Customer Service Associate knowledgeable of the latest trends in the market. Successful at converting calls into new sales. Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Darden Restaurants (Olive Garden)
09.2022 - 01.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Sold up to $2,000 worth of merchandise per day.
Shift Manager
Caspers Company (McDonald's)
05.2017 - 09.2022
- Cross-trained in every store role to maximize operational knowledge.
- Handled over $10,000 cash daily.
- Collaborated with and trained other managers to streamline operations across materials handling, production, and shipping.
- Helped employees operate productively and stay on task to meet business and customer needs.
- Ran daily reports to assess performance and make proactive adjustments.
- Increased overall team efficiency and productivity.
- Oversaw schedules, accepted time off requests and found coverage for shifts.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Boosted sales volume by coordinating classes and workshops for major retailers and independent partners.
- Streamlined efficiency, reduced labor hours and boosted profitability to optimize overall productivity.
- Promoted a positive work environment through open communication and constructive feedback.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
Education
Associate of Science - Computer Science
Pasco-Hernando State College
New Port Richey, FL12.2019
High School Diploma -
Zephyrhills High School
Zephyrhills, FL4 2017
Skills
- Issue and conflict resolution
- Superb sales professional
- Inventory management
- Time Management
- Training and mentoring
- Courteous demeanor
- Superior communication skills
- Team development
- High-energy attitude
- Advanced mathematical aptitude
- Cash handling accuracy
- Organized
- Cheerful and energetic
- Order Delivery Practices
- Quality Control
Certification
- SafeServ certification: Food Handling
- Currently Working Through UCF Coding Bootcamp, Computer Science / Software Development
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Darden Restaurants (Olive Garden)
09.2022 - 01.2024
Shift Manager
Caspers Company (McDonald's)
05.2017 - 09.2022
Associate of Science - Computer Science
Pasco-Hernando State College
High School Diploma -
Zephyrhills High School