Alonso Fernandez
Marietta,OK
Summary
Proven leader with extensive experience at Dollar Tree Distribution Center, excelling in operations management and team leadership. Demonstrated success in enhancing performance outcomes and customer satisfaction through effective problem-solving and bilingual communication skills. Achieved significant improvements in productivity and safety, showcasing a results-driven approach with a focus on continuous improvement and collaboration.
Overview
21
21
years of professional experience
Work History
Operations Manager
Dollar Tree Distribution Center
10.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Trained and guided team members to maintain high productivity and performance metrics.
Quality Control Inspector
Dollar Tree Distribution Center
01.2023 - Current
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Warehouse Receiving Manager
Dollar Tree Distribution Center
01.2022 - Current
- Contributed to the development of a more sustainable warehouse environment by implementing efficient practices and waste reduction initiatives.
- Supervised a team of warehouse personnel, providing guidance, support, and performance evaluations for continuous improvement.
- Managed inbound shipments by creating detailed receiving schedules that accommodated fluctuating volumes effectively.
- Maintained accurate documentation of received goods, allowing for easy tracking of items throughout their life cycle within the warehouse.
Order Selection Manager
Dollar Tree Distribution Center
01.2004 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly with our stores, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
Marietta High School
Marietta, OK05.2000
Skills
Problem-Solving
Team Leadership
Operations Management
Customer Service
Bilingual Proficient (Spanish)
Timeline
Operations Manager
Dollar Tree Distribution Center
10.2023 - Current
Quality Control Inspector
Dollar Tree Distribution Center
01.2023 - Current
Warehouse Receiving Manager
Dollar Tree Distribution Center
01.2022 - Current
Order Selection Manager
Dollar Tree Distribution Center
01.2004 - Current
High School Diploma -
Marietta High School