Alonzo Eison IV
Santa Rosa,CA
Summary
Goal-oriented Front Desk Supervisor eager to improve team productivity and maximize guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational leadership style and a hardworking mindset.
Overview
9
9
years of professional experience
Work History
Front Desk Supervisor/Night Auditor
Courtyard by Marriott
Santa Rosa, CA
04.2020 - 12.2020
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Coordinated room assignments by considering guest preferences and special requests whenever possible.
- Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
Guest Service Agent
Astro Hotel
Santa Rosa, CA
06.2020 - 12.2020
- Greeted guests with a friendly and welcoming attitude.
- Answered inquiries about hotel services, facilities and local attractions.
- Registered guests into the computer system accurately and efficiently.
Card Dealer
Graton Resort & Casino
Rohnert Park, CA
02.2015 - 01.2021
- Dealt cards to players according to game rules and regulations.
- Answered questions from customers regarding game rules and procedures.
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
Front Desk Supervisor
H2 Hotel
Healdsburg, CA
03.2013 - 01.2014
- Coordinated room assignments by considering guest preferences and special requests whenever possible.
- Managed guest check-in and check-out procedures, reservations and payments.
- Monitored reservations to track incoming parties and special events.
Lead Agent
Hotel Healdsburg
Healdsburg, CA
03.2012 - 12.2013
- Led team of agents in providing customer service to clients and resolving issues.
- Responded to escalated customer inquiries in a timely manner.
- Worked closely with management to ensure that all customer service goals were met.
Education
Some College (No Degree) - Business And Managerial Economics
San Diego City College
San Diego, CASome College (No Degree) - Addiction Counseling
Santa Rosa Junior College
Santa Rosa, CASkills
- Guest Relations
- Team Building and Supervision
- Hospitality Services
- Analytical Mastery
Timeline
Guest Service Agent
Astro Hotel
06.2020 - 12.2020
Front Desk Supervisor/Night Auditor
Courtyard by Marriott
04.2020 - 12.2020
Card Dealer
Graton Resort & Casino
02.2015 - 01.2021
Front Desk Supervisor
H2 Hotel
03.2013 - 01.2014
Lead Agent
Hotel Healdsburg
03.2012 - 12.2013
Some College (No Degree) - Business And Managerial Economics
San Diego City College
Some College (No Degree) - Addiction Counseling
Santa Rosa Junior College