Alonzo Ochoa
Nashville,NC
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Server
La Rancherita Grill & Tequila Bar
12.2022 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
El Jimador Authentic Mexican Restaurant
12.2021 - 11.2022
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Sales Associate
El Aguila Azteca
11.2018 - 11.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Education
Associate of Science -
Nash Community College
Rocky Mount, NC05.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Memory retention
- Food Running
- Sales Techniques
- Foreign language proficiency
- Adaptable and Flexible
- Reliable and Responsible
Languages
Spanish
Native or Bilingual
Timeline
Server
La Rancherita Grill & Tequila Bar
12.2022 - 04.2024
Server
El Jimador Authentic Mexican Restaurant
12.2021 - 11.2022
Sales Associate
El Aguila Azteca
11.2018 - 11.2021
Associate of Science -
Nash Community College
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