Alonzo Smiley
Indianapolis,IN
Summary
Personable and dedicated Customer Service Specialist with extensive experience in the logistics and technology industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
Client Services Specialist
Reindeer Auto Relocation
08.2022 - Current
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Completed data entry tasks with accuracy and efficiency.
- Identified data entry errors and reported to necessary departments
Social Media Manager
MelantED Leaders
Indianapolis, IN
10.2023 - Current
- Developed and implemented successful social media campaigns to support company objectives.
- Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
- Analyzed data to measure the effectiveness of campaigns and adjust strategies accordingly.
Education
Bachelor of Science - Computer Information Technology
Purdue University
West Lafayette, IN05.2020
Skills
- Database Management
- Service Recommendations
- Data Transcription and Reporting
- Transcribing Documents
- Agile Development Methodologies
- Technology Integration
- Data Structures and Algorithms
- Programming
- Software Development
- Test Automation
- Requirements Analysis and Design Phases
- Website Analytics Tools
- HTML
- Databases
- Javascript
- Technical Support
- Website Updating
- CMS Platforms
- Web Technologies: AngularJS, Jquery, Bootstrap
- Effective Organization
- Market Research
- Digital Media
Websites
Languages
Spanish
Limited
Korean
Elementary
Affiliations
- Drawing
- Programming
Timeline
Social Media Manager
MelantED Leaders
10.2023 - Current
Client Services Specialist
Reindeer Auto Relocation
08.2022 - Current
Bachelor of Science - Computer Information Technology
Purdue University
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