Alora Barbero Menzel
Montpelier
Summary
Experience in leveraging strong communication skills and cash handling expertise to enhance customer financial literacy and branch performance. Excelled in roles requiring attention to detail and superior customer service, achieving team goals and fostering collaborative success.
Overview
7
7
years of professional experience
Work History
Universal Banker
M&T Bank
11.2022 - Current
- Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
- Enhanced cross-selling capabilities by offering tailored financial products and services to existing clients.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
House Cleaner
Central Vermont Cleaning Services
10.2020 - 09.2022
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Managed inventory of supplies effectively, reducing waste while ensuring availability of necessary materials for each job.
- Trained new hires on company procedures, ensuring consistent quality across all team members.
Area Supervisor
Kohls Department Store
11.2017 - 10.2021
- Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Scanned items on arrival and departure to create accurate tracking records.
- Verified and noted count and condition of cargo received.
Education
High School Diploma -
Montpelier High School
Montpelier, VT 05.2001 -
Skills
Cash handling and reconciliation
Attention to detail and organization
Strong communication skills
Customer Service
Timeline
Universal Banker
M&T Bank
11.2022 - Current
House Cleaner
Central Vermont Cleaning Services
10.2020 - 09.2022
Area Supervisor
Kohls Department Store
11.2017 - 10.2021
High School Diploma -
Montpelier High School
05.2001 -
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