Summary
Overview
Work History
Education
Skills
Timeline
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Alora Boyer

Humble,TX

Summary

Dynamic and results-driven professional with a strong background in team leadership and customer service. Proven ability to train and develop staff while enhancing guest satisfaction through effective problem-solving and communication skills. Committed to fostering a positive work environment and achieving operational excellence.

Overview

3
3
years of professional experience

Work History

Shift Leader

Dutch Bros
Humble, TX
03.2023 - Current
  • Supervised daily operations to ensure smooth workflow and high-quality customer service.
  • Trained and mentored new staff on product knowledge and operational procedures.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Lead Hostess

Steak 48
Houston, TX
02.2023 - Current
  • Supervised front-of-house operations, ensuring smooth guest flow and optimal seating arrangements.
  • Managed reservation system, optimizing table turnover while maintaining high service standards.
  • Implemented procedures for handling guest inquiries and complaints effectively and promptly.
  • Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
  • Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.

Volunteer

Collaboration for Children
Houston, TX
08.2025 - 12.2025
  • Took and followed detailed directions from others.
  • Displayed excellent time management skills while balancing academic responsibilities alongside demanding volunteer commitments.
  • Completed multiple Preschool visits alongside ECE's.
  • Administered School Readiness Assessments to students ages 3-4

Education

Bachelor of Science - Human Development And Family Sciences

University of Houston
Houston, TX
12-2026

Associate of Science -

Lone Star College
Houston, TX
12-2023

Skills

  • Team leadership
  • Positive attitude
  • Problem-solving
  • Customer service focus
  • Strong verbal and written communication
  • Staff training and development

Timeline

Volunteer

Collaboration for Children
08.2025 - 12.2025

Shift Leader

Dutch Bros
03.2023 - Current

Lead Hostess

Steak 48
02.2023 - Current

Bachelor of Science - Human Development And Family Sciences

University of Houston

Associate of Science -

Lone Star College