Alora Hunley
Pawleys Island,SC
Summary
Accomplished Customer Service Manager with a proven track record at Socastee Towning & Recovery, enhancing customer loyalty through exceptional problem-solving and active listening skills. Expert in leveraging computer proficiency and customer relations to drive satisfaction and sales growth. Achieved a significant increase in repeat business by prioritizing client needs and efficient complaint resolution.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Napa Sritans Graphic & Arts
1608 16th Ave Conway SC
10.2011 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Manager
Socastee Towning & Recovery
06.2013 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Nursing Home Worker
Magnolia Bridge
208 Murrells Inlet SC
06.2018 - 09.2021
- Assisted residents with daily living activities, promoting their independence and wellbeing.
- Provided emotional support to residents and their families, establishing trust and maintaining open lines of communication.
- Maintained a safe and clean environment by adhering to infection control protocols and performing routine cleaning tasks.
- Enhanced patient comfort by providing compassionate care and addressing individual needs.
- Demonstrated strong time management skills while attending multiple patient needs simultaneously during busy shifts.
- Maintained patient confidentiality at all times, ensuring compliance with HIPAA regulations and upholding ethical standards.
- Facilitated recreational activities for residents, fostering socialization and mental stimulation.
- Promoted mobility among patients by assisting with range-of-motion exercises and ambulation as directed by therapy staff.
- Reduced patient falls risk by implementing safety measures such as bed alarms, non-slip footwear, and frequent monitoring of high-risk individuals.
- Provided end-of-life care, offering comfort and support for patients and their families during difficult times.
- Improved patients'' quality of life by creating personalized care plans tailored to their specific needs.
- Monitored vital signs and reported any changes or concerns to the nursing staff promptly, ensuring timely intervention when necessary.
- Participated in ongoing training programs to stay current on industry best practices, enhancing care delivery for nursing home residents.
Customer Service Representative
The Tint Shop
Myrtle Beach, SC
02.2010 - 10.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Nursing
Miller Motte Tech
Conway, SCDiploma -
Carolina Forest High School
Conway, SC06.2013
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Conflict Resolution
- Computer Proficiency
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Complaint resolution
- Client Relations
- Payment Processing
- Customer satisfaction measurement
- Call Center Operations
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Call Management
- Paperwork Processing
- Product Knowledge
- Appointment Scheduling
- Order Processing
- Team Development
- Documentation
Timeline
Nursing Home Worker
Magnolia Bridge
06.2018 - 09.2021
Customer Service Manager
Socastee Towning & Recovery
06.2013 - 09.2022
Customer Service Representative
Napa Sritans Graphic & Arts
10.2011 - 10.2023
Customer Service Representative
The Tint Shop
02.2010 - 10.2010
Nursing
Miller Motte Tech
Diploma -
Carolina Forest High School