Alora Reed
Pleasant Hope,MO
Summary
I am a very charismatic, easy going person and I have a heart for helping people. Im always early, and i show up ! I love making connections and friends wherever i go and I tend to succeed in most things i set my mind to, i also have OCD which helps in the work place. Meaning i do not half donkey anything, i am always fully invested in whatever task im set to. I can also multitask very well and i love bringing new ideas to the table. I would love the opportunity to work for you! Thank you for you time!
Overview
3
3
years of professional experience
Work History
Member Service Specialist
Sams Club
Springfield, MO
09.2023 - Current
- Assisted members with account opening processes, credit card applications
- i have learned many departments working for this company as well as my own including, merchandising, stocking, fulfillment and soft line merchandising
- answer the phone calls for all every department
- this job requires lots of multitasking with a calm attitude because we are ALWAYS busy
Cashier
Kim's Convivence
Frankston, TX
01.2023 - 09.2023
- Stocked shelves with merchandise when needed.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- i faced the store often times it was my job to make the store "look pretty"
Wait Staff Member
Riveros Mexican
Frankston, TX
08.2022 - 01.2023
- Greeted and welcomed customers, providing them with menus.
- Ensured that all orders were taken correctly and in a timely manner.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Managed multiple tasks simultaneously while remaining organized under pressure.
BDC Agent
Mercedes-Benz Stadium
Tyler, TX
11.2020 - 04.2021
- Facilitated communication between dealership personnel and customers through timely responses via phone or email.
- Assisted customers in researching and selecting vehicles according to their needs and budget.
- Provided detailed information on vehicle features, financing options, warranties, and pricing.
- Answered customer inquiries via phone, email, or online chat.
- Handled customer complaints in a professional manner.
- Updated customer records with accurate contact information and notes regarding interactions.
Education
High School Diploma -
Venture Academy CO-OP
Tyler04-2020
Skills
- Customer service standards, customer engagement
- Workflow Management, multitasking
- Relationship Building/customer relations
- Deescalating uncomfortable situations
- Communication
- Organizing
Timeline
Member Service Specialist
Sams Club
09.2023 - Current
Cashier
Kim's Convivence
01.2023 - 09.2023
Wait Staff Member
Riveros Mexican
08.2022 - 01.2023
BDC Agent
Mercedes-Benz Stadium
11.2020 - 04.2021
High School Diploma -
Venture Academy CO-OP