Alorra Major
Fort Lauderdale,Fl
Summary
I am a dedicated and adaptable professional with experience in management, education, childcare, customer service, and technical support. I am a strong communicator and problem-solver who works well with diverse teams and individuals. I am organized, dependable, and committed to providing excellent service while creating a positive and productive environment.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Apple
Fort Lauderdale, FL
09.2025 - 06.2026
- Delivered exceptional technical support to customers through various channels, enhancing satisfaction and loyalty.
- Resolved complex issues utilizing troubleshooting skills, ensuring efficient problem-solving and timely responses.
Customer Service Representative
AT&T
Fort Lauderdale, FL
08.2023 - 05.2025
- Resolved customer inquiries through multiple channels, ensuring timely and accurate service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by addressing concerns and providing accurate
Elementary Teacher
Grace Leadership Preparatory
08.2019 - 06.2023
- Create lesson plans, deliver instruction in core subjects like reading, math, science, and social studies, assess student progress, and foster a safe and positive learning environment that encourages growth and curiosity Delivering engaging lessons tailored to diverse student needs collaborating with staff and parents to support student academic and social growth.
Daycare Teacher
Another Adventure Daycare
08.2017 - 06.2019
- Developed and implemented educational activities to foster child development and caring for and educating young children in a safe, nurturing, and stimulating environment. lead age-appropriate activities, help with basic needs like meals and hygiene, and support children’s social, emotional, and developmental growth.
Manager
McDonald’s
07.2016 - 07.2017
- Managed daily operations and supervised team members to ensure efficient service
- Ensuring excellent customer service, maintaining food quality and safety standards, managing staff, and ensure the restaurant runs efficiently and profitably.
Education
High School Diploma - undefined
Skills
Leadership
Customer Service Excellence
Team Management
Strong Communication
Conflict Resolution
Problem Solving
Trading And Development
Organization
Technology Support
Adaptability
Patience
Empathy
Objective
Versatile and dedicated professional with extensive experience in teaching, team management, and customer service. An expert at leading teams, improving client satisfaction, and creating engaging learning environments, with a strong focus on communication, problem-solving, and achieving results.
Timeline
Customer Service Representative
Apple
09.2025 - 06.2026
Customer Service Representative
AT&T
08.2023 - 05.2025
Elementary Teacher
Grace Leadership Preparatory
08.2019 - 06.2023
Daycare Teacher
Another Adventure Daycare
08.2017 - 06.2019
Manager
McDonald’s
07.2016 - 07.2017