Alot Anunde Chinn
Laurel
Summary
Dynamic customer service professional with a proven track record at JP Morgan Chase, adept at conflict resolution and relationship building. Skilled in active listening and critical thinking, I excel in enhancing customer loyalty and satisfaction through empathetic communication and effective problem-solving. Committed to empowering clients and delivering tailored solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
JP Morgan Chase
08.2019 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Community Support Worker
MBI Health Services
02.2017 - 06.2019
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
Education
Bachelor of Arts - Public Relations
UNIVERSITY OF BUEA
CAMEROON05-2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint resolution
- Client relations
- Call center operations
- Scheduling
- Follow-up skills
- Product knowledge
- Paperwork processing
- Administrative support
- Data collection
- Customer relationship management (CRM)
- Staff training
- Technical support
- Live chat support
- Customer education
- Product sales
- Product and service solutions
- Coordination
Certification
ICP-ACC,CEAC, SM, PMP
Languages
English
Full Professional
French
Full Professional
Timeline
Customer Service Representative
JP Morgan Chase
08.2019 - 05.2024
Community Support Worker
MBI Health Services
02.2017 - 06.2019
Bachelor of Arts - Public Relations
UNIVERSITY OF BUEA
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