Alouekey Frederic Axel Coffi
WASHINGTON,DC
Summary
Driven by a results-focused approach, I enhanced operational efficiencies at Techland through custom IT solutions, achieving significant cost savings. With a blend of problem-solving skills and customer service excellence, honed at Ace Hardware, I excel in collaborative environments, driving both team and individual success. My expertise spans from IT management to web development, underscoring a versatile technical skill set.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Ace Hardware
10.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Managed efficient cash register operations.
- computer and printer maintenance
Internship Desktop Support
Carlos Rosario School
07.2024 - 09.2024
- interconnecting computers in networks
- updating laptops and Chromebooks
- solving hardware and software problems
- using the maestro system for the identification of each student
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Creation De Web Site
Communaute Mere Du Divine Amour De Canada
11.2023 - 02.2024
- Creation of the website of the church communaute mere du divine amour
- video editing for the church
IT Manager
Techland
01.2019 - 03.2022
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Managed life cycle replacement of hardware and software.
- on-site End user support (Troubleshooting general and proprietary application
- web site creation and management application
- Troubleshoot hardware and software issues
Education
No Degree - Comptia Network
Udc
Washington, DC06.2024
Bachelor - Information Technology And Telecommunications
Groupe Hetec
Cote D'ivoire12.2020
Associate - Web Development
HETEC
Cote D'ivoire06.2018
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
Certification
ICS3
COMPTIA A+
Comptia network+
Comptia security+
Languages
French
Native or Bilingual
English
Limited Working
Timeline
Internship Desktop Support
Carlos Rosario School
07.2024 - 09.2024
Creation De Web Site
Communaute Mere Du Divine Amour De Canada
11.2023 - 02.2024
Sales Associate
Ace Hardware
10.2023 - Current
IT Manager
Techland
01.2019 - 03.2022
No Degree - Comptia Network
Udc
Bachelor - Information Technology And Telecommunications
Groupe Hetec
Associate - Web Development
HETEC
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