Aloura Hunt
Virginia Beach,VA
Summary
Friendly and customer-focused Server with strong interpersonal talents and POS system proficiency. Comfortable working independently and collaborates well with coworkers and supervisors. Makes quick and quality customer service and business decisions within fast-paced, high-volume environment.
Overview
3
3
years of professional experience
Work History
Sales Associate
CosmoProf
09.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Server/ Expo/ Hostess
First Watch
05.2022 - Current
- Greeted guests promptly, shared daily specials and collected drink orders to offer superior service
- Assisted guests with making menu choices and took note of special requests
- Monitored tables, offering add-ons and checking on guest satisfaction
- Handled multiple tables simultaneously with high service quality
- Completed opening and closing checklists according to set standards
- Used POS system to accurately input orders and process payments
- Memorized menu items, recipes and daily specials to answer questions and make recommendation to customers
- Showed enthusiasm and knowledge about new products and special promotions
- Fostered fun atmosphere and family-style work environment consistent with company brand
- Engaged customers in friendly conversation to boost satisfaction and restaurant loyalty
- Trained new servers in restaurant procedures and customer service standards
- Addressed and resolved customer concerns quickly, working with management to fix complex issues
- Checked with customers to determine satisfaction and quickly rectify issues
- Promoted great customer service by remaining attentive to guest needs.
Shift Lead
Jersey Mikes
09.2020 - 05.2022
- Handled escalated complaints with swift acknowledgement, expert conflict resolution and creative problem-solving
- Communicated with patrons to build personable rapport and resolve issues
- Assessed customer needs and issued complementary services to drive customer loyalty
- Guided staff in absence of direct supervisors
- Managed operations during shift, with total awareness of activities of employees and customers
- Cultivated safe and welcoming environment for guests and staff by monitoring and enforcing health and sanitation requirements
- Delegated tasks, communicated expectations and directed workflows to improve performance
- Motivated team to deliver quality service while promoting energetic and collaborative environment
- Supervised department employees and monitored equipment to support functionality
- Performed or delegated opening and closing tasks in alignment with checklists.
Education
Cosmetology License -
Rudy and Kelly, a Paul Mitchell Partner School
Virginia Beach, VA01.2025
High School Diploma -
Landstown High School
Virginia Beach, VA01.2021
Skills
- Quality control
- Order management
- Server training
- Menu memorization
- Process payments
- Coordination
- Collaboration
- Networking
- Public speaking
- Training
- Team motivation
- Operations management
- Balance accounts
- Coordinate supplies
- Customer relations
- Multitasking
- Task prioritization
- Planning
- Time Management
- Outgoing Personality
Languages
English
References
Andrew Graff, 757-228-2319 Sondra Benitez, 757-650-3994 Jenn Helton, 757-618-7693
Timeline
Sales Associate
CosmoProf
09.2023 - Current
Server/ Expo/ Hostess
First Watch
05.2022 - Current
Shift Lead
Jersey Mikes
09.2020 - 05.2022
Cosmetology License -
Rudy and Kelly, a Paul Mitchell Partner School
High School Diploma -
Landstown High School