Alp Magrali
St Louis,MO
Summary
Dedicated Shift Lead and Mentor with experience supporting team members, managing daily priorities, and delivering excellent customer service in fast-paced environments. Skilled in coaching, communication, problem solving, conflict resolution, and building a positive team culture. Strong ability to lead by example, support team growth, and create a welcoming environment for both customers and staff.
Overview
6
6
years of professional experience
Work History
Store Manager
Starbucks
St Louis, Missouri
01.2022 - Current
- Led daily operations in a fast-paced, customer-focused environment while maintaining high standards for service, organization, and team performance.
- Managed schedules, staffing needs, and daily priorities to ensure smooth operations and consistent service.
- Resolved customer, staff, and operational issues quickly and professionally while maintaining a positive environment.
- Managed schedules, staffing needs, and daily priorities to ensure smooth operations and consistent service.
Resolved customer, staff, and operational issues quickly and professionally while maintaining a positive environment. - Cultivated strong relationships with team members and leadership, enhancing communication, trust, and engagement.
- Created a welcoming and inclusive environment where customers, staff, and community members felt valued and supported.
Shift Leader
Starbucks
St Louis, Missouri
10.2020 - 01.2023
- Trained new team members on product knowledge and customer service best practices to enhance customer satisfaction.
- Delegated tasks to employees while monitoring activities to ensure timely completion.
- Managed inventory levels and restocked supplies to ensure uninterrupted store operations.
- Maintained cleanliness and organization of the store environment for safety compliance.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Education
Associate of Science -
Saint Louis Community College
St. Louis, MOSkills
- Inventory management
- Sales strategy
- Customer service management
- Employee training
- Employee scheduling
- Scheduling optimization
- Relationship management
- Customer service
Non-Profit Mentor
- Mentored students, youth, or community members by providing guidance, encouragement, and personal development support.
- Built positive relationships with participants, families, volunteers, and leadership to create a supportive community environment.
- Helped organize and lead community programs, meetings, workshops, and events.
- Supported participants in developing confidence, communication skills, teamwork, and leadership habits.
- Assisted with planning daily activities, schedules, and program responsibilities to ensure smooth operations.
Timeline
Store Manager
Starbucks
01.2022 - Current
Shift Leader
Starbucks
10.2020 - 01.2023
Associate of Science -
Saint Louis Community College