ALPHIE GUESS

• Worked with marketing teams to create print and online advertisements to bring in new customers.
• Prepared bank deposits and handled business sales, returns and transaction reports.
• Prepared annual budgets with controls to prevent overages.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

• Demonstrated strong leadership and sales abilities while overseeing daily operations while significantly increasing company revenue.
• Managed team of up to 7 members; focused heavily on monitoring and boosting individual performance.
• Delivered high quality customer service, key to promoting satisfaction and retention
• Formed positive relationships with a multitude of clients, including corporate and international renters
• Successfully resolved customer issues and promptly answered inquiries
• Developed effective strategies to retain existing contracts
• Consistently met and surpassed sales objectives
• Key Achievements:
• Fulfilled lead role on revamp / acquisition project throughout 4-year transition from Enterprise to
• National / Alamo
• Boosted sales within the 5th largest airport in the world
• Increased overall efficiency across 12 different Enterprise branch locations.
• Utilized strong problem solving and relationship building skills to successfully re-acquire terminated account with a high-profile Cadillac dealership.

• In 12 different branches in the Region
• Obtained the #1 ESQI (Enterprise Service Quality Index) rating for all branches in region
• Ran the Massey Cadillac branch as a Trainee for 2 years.

Voice Performance Master's Program

GPA: 4.0, Dallas Management Trainee, Enterprise Rental Car;