Alphonetta Turner
Waynesboro,GA
Summary
- Dedicated and detailed orientated medical assistant with over 5 years of experience in patient care and administrative tasks with direct experience in women’s health and endocrinology. Proficient in vital sign monitoring, medical record management, and assisting in medical procedures. Adept at maintaining a clean and organized workspace, ensuring optimal patient comfort, and communicating effectively with both medical professionals and patients. Seeking to leverage my skills to contribute to a dynamic healthcare team.
- Vital Sign measurement
- Injections
- Phlebotomy
- Patient Preparation
- Communication/ Customer services
- Electronic Medical Records
- Computer Literacy/ accepting payment/ tech support
- Problem-solving
- Organization and Communication
- Microsoft Office Suite
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Assistant
Medical Associate Plus
Augusta, GA
08.2022 - Current
- Obtained vital signs, collects specimens: urine, capillary blood glucose, venipuncture
- Administered injections and medications under the direction of a physician
- Scheduled patient appointments and managed the calendar, answered phone calls, responded to inquiries, and directed calls appropriately
- Sterilized and prepared medical instruments and equipment
- Assisted with maintaining the organization and cleanliness of the medical facility
Medical Assistant
Doctors Hospital
Augusta, GA
09.2021 - 07.2022
- Obtained vital signs, collects specimens: urine, capillary stick, venipuncture, EKG
- Administered injections and medications
- Scheduled patient appointments and managed the calendar, answered phone calls, responded to inquiries, assisted with patient education, and directed calls appropriately
- Assisted with maintaining the organization and cleanliness of the medical facility
Convergent
Customer Service Rep
Augusta, GA
03.2020 - 05.2021
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
Customer Service Representative
Sitel
06.2014 - 09.2017
- Customer Assistant and support/Inbound call Center Representative
- Communication and Interaction/Live Chat support Representative
- Problem resolution/Email or Correspondence Representative
Education
High School Diploma -
Burke County High, Augusta Technical College
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- Vital signs monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Phlebotomy
- Reliable team player
- Procedure assistance
- Electronic health records
- Electronic medical records
- Compassionate
- CPR
- Immunization administration
- Phlebotomy techniques
- Patient assessments
- Medical procedures
- Laboratory specimen collection
- Professionalism and ethics
- Maintaining confidentiality
- Insurance verification
- Appointment setting
- Medical records management
- First aid
- OB/GYN procedures
- Valid state driver's license
- Medical office management
- Medical billing
- Insurance claims
- Type coding
- Medical equipment operation
- Medical billing and coding
Certification
- Basic Life Support (BLS) - American Heart Association.
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
- AAMA Certified Infection Control Certificate- American Association of Medical Assistants.
- OSHA Certified
- CPR/AED Certification
- State Driver's License
- Basic Life Support Certification (BLS)
- First Aid Certification
- Certified Medical Assistant (CMA)
Timeline
Medical Assistant
Medical Associate Plus
08.2022 - Current
Medical Assistant
Doctors Hospital
09.2021 - 07.2022
Convergent
Customer Service Rep
03.2020 - 05.2021
Customer Service Representative
Sitel
06.2014 - 09.2017
High School Diploma -
Burke County High, Augusta Technical College