Alphonso johnson
LAUDEHILL,FL
Summary
Experienced utility professional with 10-plus years of service with Broward County, specializing in utility systems, infrastructure, maintenance, plumbing, troubleshooting, and emergency response. Proven ability to lead teams, coordinate projects, implement strategic plans, and resolve complex operational issues while maintaining safety and service standards. Strong background in project management, team leadership, problem resolution, and water and wastewater operations. Bachelor of Science in Business Management with additional certification in water distribution, wastewater collection, and stormwater operations.
Overview
11
11
years of professional experience
Work History
Owner/Manager
PSW Delivery
Fort Lauderdale, Florida
03.2024 - Current
- Managed daily operations of business, including hiring and training staff.
- Managed daily operations for efficient delivery service.
- Coordinated logistics and scheduling for timely order fulfillment.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Maintained relationships with existing clients by providing superior customer service.
Plumber/Utility Technician
Broward County
Fort Lauderdale, Florida
08.2015 - Current
- Led team meetings to align goals and enhance collaboration.
- Implemented strategic plans to enhance team performance and productivity.
- Fixed pipe, valve, fitting, and other utility system leaks.
- Kept operation and repair logs for utility systems up to date.
- Checked equipment and infrastructure systems through regular inspections.
- Worked with team members to diagnose and resolve utility problems.
- Responded promptly to emergency calls for utility repairs and outages.
- Implemented corrective measures as necessary after inspecting defective parts or equipment.
- Utilized blueprints to plan layout of piping systems in various projects.
- Located and repaired leaks in water supply lines.
- Diagnosed issues using plumbing tools to ensure proper function and safety.
- Installed and repaired plumbing systems in residential and commercial properties.
Assistant Manager of Operations
Quick Stop Transportation Services LLC
Sunrise, Florida
06.2021 - 11.2023
- Managed staff schedules to optimize workforce efficiency and coverage.
- Coordinated daily operations to ensure efficient service delivery.
- Assisted in developing and implementing operational policies and procedures.
- Led team meetings to discuss project updates and operational goals.
- Facilitated communication between departments to streamline processes.
- Trained new employees on company protocols and safety standards.
- Reviewed employee performance regularly providing feedback to help them reach full potential.
- Assisted in problem solving when issues arose during production or delivery cycles.
- Maintained accurate records of employee performance and attendance.
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT10-2026
Distribution License - Class 1 Distribution Program
Department of Envirnomental Protection
Operator Certification Program 02-2023
Wastewater Collection Classe A - Wastewater Collection System Operator
DBA Collection, Distribution & Stormwater Program
City Of Lake Worth 10-2023
Stormwater System Operator Cert - Wastewater Collection System Class C
DBA Collection, Distribution & Stormwater Program
City Of Lake Worth 12-2023
Skills
- Project management
- Team leadership
- Utility system repair
- Problem diagnosis
- Customer service
- Critical thinking
- Team management
- Organizational skills
- Multitasking
- Problem resolution
Timeline
Owner/Manager
PSW Delivery
03.2024 - Current
Assistant Manager of Operations
Quick Stop Transportation Services LLC
06.2021 - 11.2023
Plumber/Utility Technician
Broward County
08.2015 - Current
Bachelor of Science - Business Management
Western Governors University
Distribution License - Class 1 Distribution Program
Department of Envirnomental Protection
Wastewater Collection Classe A - Wastewater Collection System Operator
DBA Collection, Distribution & Stormwater Program
Stormwater System Operator Cert - Wastewater Collection System Class C
DBA Collection, Distribution & Stormwater Program