Alphonso Thomas
Tukwila,WA
Summary
Dynamic customer service professional with a proven track record at USPS, excelling in problem-solving and fostering team collaboration. Adept at enhancing customer satisfaction through effective issue resolution and attention to detail, resulting in a significant reduction in complaints. Proficient in Microsoft Office, committed to delivering tailored solutions that meet diverse customer needs.
Overview
19
19
years of professional experience
Work History
Supervisor of Customer Service
USPS
06.2022 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Sales and Service Associate
USPS
04.2006 - 06.2022
Managed front counter tasks to meet diverse shipping needs of customers.
Collaborated with teammates to resolve customer issues swiftly.
Provided product suggestions tailored to customer preferences.
Addressed product-related questions promptly for better customer clarity.
Education
Financial Planning
University of Phoenix
Tempe, AZSkills
- Customer service and support
- Problem-solving skills
- Microsoft Office proficiency
- Customer focus
- Attention to detail
Timeline
Supervisor of Customer Service
USPS
06.2022 - Current
Sales and Service Associate
USPS
04.2006 - 06.2022
Financial Planning
University of Phoenix
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