Alqueshia Littlejohn
Gaffney ,SC
Summary
Results-oriented sales and customer service professional skilled in communication and negotiation. Delivers exceptional service by utilizing product knowledge and innovative solutions to enhance customer loyalty and retention. Experienced in training and mentoring associates, fostering strong relationships across all organizational levels.
Overview
10
10
years of professional experience
Work History
Clerk of the Court
City of Gaffney
Gaffney, WI
10.2025 - Current
- Processed legal documents for court proceedings and maintained accurate records.
- Assisted the public with inquiries regarding court procedures and document requirements.
- Managed case files and ensured timely updates to electronic filing systems.
- Coordinated schedules for court hearings and communicated changes to involved parties.
- Supported judges by organizing case materials and preparing courtroom setups.
- Collaborated with law enforcement agencies to facilitate document exchange and scheduling.
Sales Counselor
Stonemor
Gaffney, South Carolina
11.2021 - 10.2025
- Evaluated the success of various sales tactics through detailed analysis of key performance metrics, making data-driven adjustments as needed.
- Developed customized sales presentations showcasing the unique benefits of our products and services, which led to higher closing rates.
- Exceeded annual quotas consistently by applying proactive prospecting methods such as cold calling, networking events, and trade shows participation.
- Increased sales revenue by developing and implementing strategic sales plans tailored to individual clients'' needs.
- Boosted team morale through recognition programs that rewarded top performers for their achievements in driving revenue growth.
- Streamlined the sales process by implementing CRM software, resulting in improved lead tracking and follow-up efficiency.
- Established strong client relationships, leading to a high rate of repeat customers and referrals.
- Achieved consistent sales growth by identifying new business opportunities and initiating contact with potential clients.
- Assisted families in selecting funeral and memorial service options.
- Educated clients on available products and services for end-of-life planning.
- Collaborated with team members to ensure client needs were met effectively.
- Maintained accurate records of client interactions and service agreements.
Fraud Prevention Representative
TTI
11.2019 - 01.2021
- Streamlined the fraud investigation process by creating detailed protocols and documentation requirements for all team members to follow consistently.
- Evaluated the effectiveness of existing fraud detection tools, recommending upgrades or replacements as needed to enhance overall performance.
- Provided expert knowledge on fraud trends during internal training sessions, enhancing employees'' ability to detect fraudulent activities.
- Developed strong relationships with law enforcement agencies, collaborating on complex cases to apprehend perpetrators more efficiently.
- Improved fraud detection rates by implementing advanced monitoring tools and staying up-to-date with industry trends.
- Reduced fraudulent activities by thoroughly investigating suspicious transactions and reporting findings to management.
Data Entry Clerk
UPS Freight
02.2018 - 11.2019
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
Customer Resolution Specialist
Dollar Tree
06.2016 - 06.2017
- Managed a high volume of customer inquiries, resulting in timely resolutions and positive feedback.
- Assisted in the development of training materials focused on improving the skills of other Customer Resolution Specialists within the organization.
- Collaborated with team members to develop new strategies that reduced customer complaints significantly.
- Received recognition from management for consistently exceeding performance targets related to customer satisfaction metrics.
- Maintained detailed records of interactions with customers, ensuring all data was captured accurately for future reference and analysis.
- Developed a deep understanding of company products and services, enabling effective troubleshooting and problem-solving abilities when assisting customers.
- Provided exceptional support to customers by thoroughly understanding their needs and offering tailored solutions.
Education
Diploma - General Studies
Gaffney High School
Gaffney, SCSkills
- Court Document Management
- Case File Organization
- Legal Research
- Courtroom Setup Coordination
- Regulatory compliance
- Document Verification Processes
- Business Transactions
- CRM proficiency
- Data management
- Answering Customer Questions
- Public Inquiry Response
- Customer retention
- Customer Service-oriented
- Conflict resolution
- Negotiation
- Lead Prospecting
- Account Servicing
- Product management
Timeline
Clerk of the Court
City of Gaffney
10.2025 - Current
Sales Counselor
Stonemor
11.2021 - 10.2025
Fraud Prevention Representative
TTI
11.2019 - 01.2021
Data Entry Clerk
UPS Freight
02.2018 - 11.2019
Customer Resolution Specialist
Dollar Tree
06.2016 - 06.2017
Diploma - General Studies
Gaffney High School