Irma Perez
Hobart
Summary
Results-driven HR and payroll specialist with proven expertise in managing payroll processes and ensuring case file integrity. Demonstrated commitment to delivering exceptional customer service while maintaining compliance with organizational policies. Skilled in streamlining payroll operations and enhancing employee satisfaction through effective communication.
Overview
18
18
years of professional experience
Work History
HR\Payroll\Court Clerk
City of Hobart
Hobart
09.2024 - 05.2026
- Oversaw court document management and upheld integrity of case files.
- Enabled judges by ensuring courtrooms were ready for scheduled proceedings.
- Coordinated scheduling of hearings and appointments, optimizing court resources and enhancing time management.
- Acted as court cashier, processing billing and payments for fines, bonds, bail and other court fees, also recording details of payment and reporting missed deadlines or delinquency.
- Managed payroll process from data entry through final reporting and payment of taxes.
- Oversaw payroll processing for employees, maintaining compliance with regulations and ensuring accurate record-keeping.
- Coordinated payroll functions for assigned staff members to support efficient payroll operations.
- Managed payroll processes including timesheets, vacation requests, attendance tracking and payroll entry.
- Provided support to employees regarding HR-related inquiries including leaves of absence requests, payroll issues and benefit plans.
- Managed daily customer inquiries and resolved issues promptly.
- Provided exceptional customer service to ensure customer satisfaction.
Customer Service Manager
Walmart
Hobart
04.2008 - 09.2024
- Managed daily customer inquiries and resolved issues promptly.
- Trained new team members on customer service protocols and best practices.
- Ensured compliance with company policies while handling customer interactions effectively.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Evaluated and authenticated returns, exchanges and voids.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Hobart High School
Hobart05-1982
Skills
- Court document management
- Payroll administration
- Payment processing
- Case file integrity
- Records management
- Compliance adherence
- Payment collection
- Scheduling coordination
- Document preparation
- Employee onboarding
- Employee support
- Customer service
- Data entry
- Workplace regulations
- Confidentiality
- Notary public
- Verbal communication
- Effective communication
- Excellent communication
Languages
Spanish
Elementary
Timeline
HR\Payroll\Court Clerk
City of Hobart
09.2024 - 05.2026
Customer Service Manager
Walmart
04.2008 - 09.2024
High School Diploma -
Hobart High School