ALTAF RAJU
The Bronx
Summary
Experienced in managing customer service inquiries and complaints, ensuring timely resolutions to enhance customer satisfaction. Developed an effective inventory tracking system that streamlined supply ordering processes. Supervised daily operations, including staff scheduling and duty assignments, while ensuring compliance with relevant regulations. Demonstrated ability to lead teams through hiring and training initiatives, fostering a compliant and efficient work environment.
Overview
22
22
years of professional experience
Work History
Bus Operator
NYCTA
New York
01.2020 - Current
- Assisted disabled passengers with boarding and exiting the bus at designated stops.
- Inspected interior of bus after each trip for any lost items left behind by passengers.
Uber Partner
Uber And Lyft
New York
01.2015 - 01.2020
- Greeted passengers and provided a safe and comfortable ride to their destination.
- Accepted payment from customers through cash, credit cards, or mobile payments.
- Updated profile information regularly including availability status and vehicle details.
Assistant Manager
Wine on first
New York
05.2003 - 01.2016
- Managed customer service inquiries and complaints in a timely manner.
- Developed a system for tracking inventory and ordering supplies as needed.
Owner
Grocery On Essex
New York
02.2010 - 04.2013
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed daily operations of business, including hiring and training staff.
- Provided direction and guidance to employees.
- Ensured compliance with local, state, and federal regulations.
Education
GED -
Seward Park High School
New York, USA03-2006
Skills
- Customer service
- Inventory management
- Regulatory compliance
Timeline
Bus Operator
NYCTA
01.2020 - Current
Uber Partner
Uber And Lyft
01.2015 - 01.2020
Owner
Grocery On Essex
02.2010 - 04.2013
Assistant Manager
Wine on first
05.2003 - 01.2016
GED -
Seward Park High School