Althea Fama
Greensboro,NC
Summary
Proven leader with extensive experience in shift leadership and team coordination, notably at Starbucks. Excelled in enhancing team performance and customer satisfaction through effective decision-making and Microsoft Office proficiency. Demonstrated exceptional production leadership and equipment operation skills, ensuring operational excellence without direct supervision.
Overview
2
2
years of professional experience
Work History
Shift Lead
Starbucks
Greensboro, USA
05.2024 - Current
- Responded to customer inquiries and complaints in a professional manner.
- Cash and register handling.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Conducted regular inventory checks to maintain accurate stock levels.
- Provided guidance and support to other team members as needed.
Team Leader
Indoor Playground Bumper Jumper
Greensboro, USA
05.2023 - 09.2023
- Assisted and supervised family members and young children.
- Conducted regular performance reviews to assess individual team member progress.
- Developed engaging activities to entertain children.
- Organized recreational activities for children.
- Monitored participant behavior to ensure appropriate conduct.
Education
High School -
Ben L. Smith High School
01.2024
High School -
Eastern Guilford High School
01.2021
High School -
Weaver Academy
01.2021
Some College (No Degree) - Psychology
UNC Greensboro
Greensboro, NCSkills
- Production leadership
- Equipment operation
- Data entry
- Microsoft Office
- Shift leadership
- Excel
- Decision-making capabilities
Languages
English
Native/ Bilingual
Filipino
Native/ Bilingual
Timeline
Shift Lead
Starbucks
05.2024 - Current
Team Leader
Indoor Playground Bumper Jumper
05.2023 - 09.2023
High School -
Ben L. Smith High School
High School -
Eastern Guilford High School
High School -
Weaver Academy
Some College (No Degree) - Psychology
UNC Greensboro