Althea Jones
Omaha,NE
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
29
29
years of professional experience
Work History
Customer Service Representative
Nebraska Furniture Mart
03.2015 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Leasing Agent
NP Dodge Real Estate
01.2013 - 10.2015
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
Customer Service Cashier
Walgreen Pharmacy
06.1996 - 10.2014
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
Education
Some College - Child Devolopment
Metropolitan Community College
Omaha, NE09.2010
San Fernando Senior High School
San Fernando, CA06.1975
Skills
- Customer Data Confidentiality
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Understanding Customer Needs
- Call Documentation
- Calm and Professional Under Pressure
- POS Systems and Ordering Platforms
- Order and Refund Processing
- Data Entry and Maintenance
- Document Conversion
- Customer Inquiry Response
- Credit Card Payment Processing
- Answering Customer Questions
- Customer Service and Assistance
- Correcting Discrepancies
- Microsoft PowerPoint
- Complex Product Knowledge
- Solving Customer Concerns
Timeline
Customer Service Representative
Nebraska Furniture Mart
03.2015 - Current
Leasing Agent
NP Dodge Real Estate
01.2013 - 10.2015
Customer Service Cashier
Walgreen Pharmacy
06.1996 - 10.2014
Some College - Child Devolopment
Metropolitan Community College
San Fernando Senior High School
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