Althea Robinson

Provided customer service support to passengers on the regional rail division

• Collaborated with team members to ensure timely communication of service updates and schedules.
• Provided exceptional customer service by addressing passenger inquiries and resolving issues promptly.
• Assisted in managing ticket sales, ensuring accuracy and efficiency in transactions.
• Contributed to positive a work environment through effective communication and teamwork among colleagues.
• Demonstrated a strong commitment to safety by adhering to company policies and federal regulations at all times.

• Provided exceptional customer service by assisting shoppers with product selection and inquiries.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

• Managed front desk operations, ensuring a welcoming environment for clients and visitors.
• Coordinated appointment scheduling and maintained accurate records in property management software.
• Assisted in real estate transactions by preparing documents and facilitating communication between parties.
• Streamlined office procedures, improving efficiency in handling client inquiries and service requests.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors a positive first impression.
• Responded to inquiries from callers seeking information.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.