Kennedy Perkins
Spring
Summary
Customer service professional with proven track record in managing passenger needs efficiently. Notable for enhancing passenger experience through timely support and coordination. Known for strong team collaboration and adaptability to changing situations. Key skills include conflict resolution and multitasking.
Overview
9
9
years of professional experience
Work History
Passenger service assistant
Prospect Airport Services
03.2024 - 06.2024
- Assisted elderly passengers with boarding and deplaning, ensuring a smooth travel experience for all customers.
- Assisted passengers in navigating customs procedures smoothly and efficiently.
- Maintained professionalism under pressure in high-stress situations such as medical emergencies or disruptive passengers, assisting in resolving issues efficiently.
- Contributed to overall positive workplace culture by maintaining a friendly, helpful demeanor and demonstrating effective teamwork with colleagues.
- Handled complaints professionally and expediently, resulting in satisfactory resolutions for both customer and airline.
Warehouse Associate
Amazon Delivery Station
06.2024 - 02.2025
- Consistently lifted materials weighing as much as 50 pounds.
- Worked safely around moving machinery.
- Stowed packages to the assigned area
- Picked orders for the delivery drivers
- Sorted packages into designated area
Warehouse Associate
Amazon Sortation Center
08.2020 - 02.2024
- Inbound
- Outbound
- Waterspider
- Sorting
- Pallet Jack
Data Entry/Customer Service Representative
Silver Spoon Desserts
02.2020 - 08.2020
- Data Entry
- Inventory
- Customer Service Representative
Package Handler
FedEx
08.2019 - 01.2020
- Sorting
- Unloading
- Loading
game attendant
Main Event
01.2019 - 07.2020
- Winners Circle
- Laser Tag
- Gravity Ropes
- Game tech
Cast Member
Odyssey Fun World
08.2016 - 01.2019
- Game Tech
- Rides
- EA
- Laser tag
- Redemption
Education
Diploma -
Metea Valley High School
Aurora, IL05.2017
Bachelors Degree - Psych Pre-Counsel & Therapy
Capella University
Minneapolis, MN06-2029
Skills
- Time management expertise
- Patience and tolerance
- Ticketing system
- Data entry proficiency
- Packaging and labeling
- Lifting and sorting
- Order fulfillment
- Warehouse safety
- Warehouse operations
- Customer engagement
- Positive attitude
- Data entry
Timeline
Warehouse Associate
Amazon Delivery Station
06.2024 - 02.2025
Passenger service assistant
Prospect Airport Services
03.2024 - 06.2024
Warehouse Associate
Amazon Sortation Center
08.2020 - 02.2024
Data Entry/Customer Service Representative
Silver Spoon Desserts
02.2020 - 08.2020
Package Handler
FedEx
08.2019 - 01.2020
game attendant
Main Event
01.2019 - 07.2020
Cast Member
Odyssey Fun World
08.2016 - 01.2019
Diploma -
Metea Valley High School
Bachelors Degree - Psych Pre-Counsel & Therapy
Capella University
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