ALTHEA SCOTT
Phlebotomist/Licensed Esthetician
Spring,TX
Summary
A committed and patient-oriented Certified Phlebotomist with extensive experience drawing and handling laboratory specimens. Strong leadership and communication skills and an ability to work with team members, supervise junior staff members, and collaborate with management. Adept at venipuncture and capillary collection techniques and strong focus on patient safety and proper storage and handling procedures. Expertise in all administrative aspects of lab operations including training, scheduling, and performing payroll. Dependable Phlebotomist effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Overview
23
23
years of professional experience
Work History
Phlebotomy Team Lead
Memorial Hermann Northeast Hospital
01.2022 - Current
- Improved patient satisfaction by consistently providing efficient and accurate blood draws.
- Enhanced team morale with effective communication and proactive problem-solving strategies.
- Streamlined the phlebotomy process for better time management and increased daily test completion rates.
- Facilitated cross-training initiatives to enhance overall team skills and versatility in various aspects of phlebotomy responsibilities.
Site Lead
Quest Diagnostics
01.2011 - 11.2022
- Hired initially through contract agency and selected to remain as a direct employee in a busy outpatient laboratory with responsibility for collecting, handling, and packaging specimens
- Collect and document samples for patients of all ages including infants and geriatric patients with additional duties ensuring chain of custody documentation for Department of Transportation drug screens
- Successfully execute all requisitions and interact with patients to confirm, verify, and obtain information
- Deliver superlative customer service to patients in challenging circumstances and recognized for efforts via excellent customer satisfaction survey results.
- Resolved conflicts among team members, fostering a positive and collaborative work environment.
Phlebotomy Supervisor
MEDICAL CENTER LABORATORY
01.2006 - 01.2013
- Began tenure with full service clinical laboratory and promoted to oversee a team of 20 technicians and work closely with general manager to coordinate daily patient flow, scheduling, and staff development
- Performed comprehensive administrative duties such as scheduling, payroll, and records quality assurance
- Trained and coached staff members on technical and customer service aspects of operations and ensured development of a high performance team.
Phlebotomist
EXPRESS CLINICAL LABORATORY
01.2005 - 01.2006
- Delivered phlebotomy venipuncture services in a fast-paced outpatient clinical laboratory serving a range of patients from pediatrics to geriatrics
- Assisted in lab procedures including collection of urine samples and ensured documentation of chain of custody
- Supported facility operations by assisting in patient flow coordination and administrative duties related to specimen collection.
Donor Phlebotomist
SERA CARE PLASMA CENTER
01.2001 - 01.2004
- Coordinated process for blood donors including appointment scheduling, taking vitals during intake interview, and collecting samples
- Provided care and education throughout process while adhering to rigorous hygiene, infection control
- And quality control standards in a highly regulated environment
- Managed documentation process and maintained accuracy of data when completing unit log sheets.
Education
Bachelor of Science - Health Administration
University of Phoenix
Certified Phlebotomist -
Academy of Health Care
Houston, TXSkills
- Team Training
- Workflow Management
- Operations Oversight
- Patient Communication
- Medical terminology understanding
- Staff Scheduling
- New Hire Integration
- Documentation & Recordkeeping
- Customer Service
- Quality Assurance
- HIPAA& JCAHO Guidelines
- Adaptable to change
Certification
- PT - Phlebotomy Technician
- Licensed Esthetician - 3 yrs.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteImportant To Me
Career advancementPaid time off401k matchFlexible work hoursCompany CultureTimeline
Phlebotomy Team Lead
Memorial Hermann Northeast Hospital
01.2022 - Current
Site Lead
Quest Diagnostics
01.2011 - 11.2022
Phlebotomy Supervisor
MEDICAL CENTER LABORATORY
01.2006 - 01.2013
Phlebotomist
EXPRESS CLINICAL LABORATORY
01.2005 - 01.2006
Donor Phlebotomist
SERA CARE PLASMA CENTER
01.2001 - 01.2004
Bachelor of Science - Health Administration
University of Phoenix
Certified Phlebotomist -
Academy of Health Care