Gwendolyn Newman
Charles Town,WV
Summary
Experienced Phlebotomy Team Lead demonstrating blood draw accuracy, safety compliance, and effective communication. Proven ability to train and mentor staff, ensuring high standards in patient care and operational efficiency.
Overview
18
18
years of professional experience
Work History
Phlebotomy Team Lead
WVU Medicine
Ranson, WV
08.2008 - Current
- Directed and coordinated the work of phlebotomists to ensure efficient department operations.
- Monitored the workflow of specimens from collection through analysis, storage, disposal or transfer as appropriate.
- Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Identified patients using proper procedures prior to specimen collection.
- Prepared and packaged specimens for courier transport.
- Streamlined inventory management by proactively ordering supplies to maintain optimal levels.
- Managed inventory of phlebotomy supplies and reordered stock as necessary.
- Oversaw supply inventory to maintain availability for daily operations.
- Provided training, mentoring and coaching to new team members in order to ensure compliance with established policies and procedures.
- Performed regular safety audits to ensure adherence to regulations and standards, enhancing workplace safety.
- Responded quickly to emergency situations involving patients or staff members.
- Addressed customer service issues swiftly, providing timely information and assistance to maintain patient satisfaction.
- Adhered to all healthcare regulations, including HIPAA and OSHA standards.
- Entered patient information and test orders into computer systems accurately.
Education
Skilled Certificate - Phlebotomy
Blue Ridge Technical Center
Martinsburg WV03-2008
Skills
- Venipuncture expertise
- Pediatric phlebotomy
- Blood draw accuracy
- Multi-sample collection
- Patient identification
- Infection control protocols
- Safety compliance
- Quality assurance
- Emergency response
- Staff training and development
- Team leadership
- Effective communication
- Problem solving
- Time management
- HIPAA compliance
- Customer service
Accomplishments
- Quality Service Award 2004
- Quality Service Award 2014
Timeline
Phlebotomy Team Lead
WVU Medicine
08.2008 - Current
Skilled Certificate - Phlebotomy
Blue Ridge Technical Center