Summary
Overview
Work History
Education
Skills
Timeline
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ALTISHA ROGERS

Newark,NJ

Summary

Polite and professional agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

6
6
years of professional experience

Work History

Customer Service Agent

FEDEX EXPRESS
UNION, NJ
10.2020 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.

Courier

FEDEX EXPRESS
Union, NJ
05.2019 - 10.2020
  • Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Drove safely at all times to avoid accidents and harm.

Package Handler

FedEx EXPRESS
UNION, NJ
11.2018 - 05.2019
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Assembled, sealed and loaded packages into correct trucks.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Followed verbal and written instructions to properly move and ship products.

Safety and Security Officer

East Orange General Hospital
EAST ORANGE, NJ
01.2016 - 10.2018
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

Education

High School Diploma -

AMERICAN INSTITUTE oF PROFESSIONAL STUDIES
Newark, NJ
06.2022

Skills

  • Upselling Products and Services
  • Information Updates
  • Understanding Customer Needs
  • Selling Skills
  • Call Documentation
  • Dispute Resolution
  • Calm and Professional Under Pressure

Timeline

Customer Service Agent

FEDEX EXPRESS
10.2020 - Current

Courier

FEDEX EXPRESS
05.2019 - 10.2020

Package Handler

FedEx EXPRESS
11.2018 - 05.2019

Safety and Security Officer

East Orange General Hospital
01.2016 - 10.2018

High School Diploma -

AMERICAN INSTITUTE oF PROFESSIONAL STUDIES

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ALTISHA ROGERS