Derrick Grady
Humble,Texas
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
43
43
years of professional experience
Work History
Customer Service Agent
Avis Budget Group
Houston, Texas
04.1999 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adapted to new applications and maintained knowledge of current technologies.
- Contributed to company achieving and holding industry-leading customer service ratings.
District Manager
Krispy Kreme Donuts
Houston, Texas
09.1996 - 03.1999
- Built positive and productive relationships with store and field leadership.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Attracted new clientele and developed customer relationships by hosting product-focused events.
Service Agent
Budget Rental Car
Houston, Texas
09.1992 - 04.1996
- Performed routine maintenance on vehicles.
- Removed stains on carpeting and sprayed interior with air freshener.
- Maintained high customer satisfaction standards to meet or exceed targets.
Enlisted Soldier
US Army
Fort Sill, OK
10.1978 - 07.1992
- Secured and protected military property, assets and personnel.
- Looked after weapons by scheduling and performing organizational and preventive maintenance.
- Supervised more than $3 million in high-value equipment, maintaining zero loss record over 12 years.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
Education
High School Diploma -
Mckinley High School
St.Louis MO07.1978
Skills
- Dispute Resolution
- Understanding Customer Needs
- Upselling Products and Services
- Establishing and Maintaining Customer Relationships
- Needs Assessment
- Calm and Professional Under Pressure
Timeline
Customer Service Agent
Avis Budget Group
04.1999 - Current
District Manager
Krispy Kreme Donuts
09.1996 - 03.1999
Service Agent
Budget Rental Car
09.1992 - 04.1996
Enlisted Soldier
US Army
10.1978 - 07.1992
High School Diploma -
Mckinley High School
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