Alton Crowley
Customer Service Representative
San Diego,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Appointment Setter
Genesis Home Improvements
San Diego, CA
2023.01 - 2023.12
- Worked flexible hours across night, weekend, and holiday shifts.
- Made outbound calls.
- Set appointments for closers and generated leads for the marketing team.
- Documented customer interactions, updated records, and tracked inquiries.
- Provide product information to perspective customers.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Hospital Switch Board Operator
UCSD Medical Center
San Diego, CA
03.2022 - 11.2022
- Provided exceptional customer service when interacting with listeners during call-in segments or station-sponsored events.
- Collaborated with marketing teams on promotional initiatives for station events and contests.
- Adhered strictly to FCC guidelines while managing the online streaming platform for the radio station''s web presence.
- Implemented proactive equipment maintenance routines to minimize downtime due to technical malfunctions.
- Contributed to increased listener engagement by selecting and scheduling appropriate music for various programs.
Customer Care Representative
Sharp Health Plan
San Diego, CA
10.2021 - 03.2022
- Streamlined call response times for improved customer experience through effective communication techniques.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Identified opportunities for upselling or cross-selling products during interactions, increasing revenue generation potential.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
Skills
Customer Service
Computer Skills
Incoming Call Reception
Natural Script Reading
Clear Communication
Positive Attitude
Salesforce
Telephone Etiquette
Goal-Oriented
Cold-calling
Education
Associate of Arts - Business Management
San Diego City College
San Diego, CAHigh School Diploma -
University High School
San Diego, CA 01.1993 - 05.1996
Timeline
Appointment Setter
Genesis Home Improvements
2023.01 - 2023.12
Hospital Switch Board Operator
UCSD Medical Center
03.2022 - 11.2022
Customer Care Representative
Sharp Health Plan
10.2021 - 03.2022
High School Diploma -
University High School
01.1993 - 05.1996
Associate of Arts - Business Management
San Diego City College