ALTON HOLLOWAY
Durham,NC
Summary
Highly motivated and detail-oriented Supply Chain Specialist with over three years of dedicated experience in supply chain management and a comprehensive seven-year background in customer service and equipment coordination within the dental industry. Demonstrated success in swiftly resolving supply chain disruptions, scheduling equipment repairs and ensuring the timely and efficient delivery and quality assurance of dental supplies. Leveraging a robust foundation in communication systems and equipment maintenance from a decade of service as a Signal Support Systems Specialist in the North Carolina National Guard, brings a unique blend of technical expertise and operational acumen. Known for exceptional communication and interpersonal skills, excelling both independently and collaboratively, consistently driving team success and operational excellence.
Overview
17
17
years of professional experience
10
10
years of post-secondary education
Work History
Supply Chain Specialist
Affordable Care LLC
01.2021 - Current
- Resolve supply chain issues and disruptions promptly to minimize impact on dental operations and patient care
- Collaborate with suppliers to assess their operational status, identify potential risks, and establish alternative sourcing options to maintain consistent supply of critical materials
- Developed and implemented contingency plans to mitigate supply chain disruptions caused by COVID-19-related factors such as transportation delays, supplier shutdowns, and fluctuations in demand.
Equipment Service Coordinator
01.2016 - 01.2021
- Scheduled and coordinated service appointments for dental equipment installations, repairs, and maintenance
- Maintained accurate records of service activities, including equipment histories, service reports, and customer communication
- Assisted with administrative tasks such as invoicing, billing, and documentation related to service activities.
Signal Support Sergeant
Army National Guard
09.2007 - 08.2017
- Supervised and lead a team of signal support specialists in maintaining and operating communication systems
- Conducted training sessions for unit personnel on proper use of communication equipment and procedures
- Maintained documentation and managed inventory records related to communication equipment, operations, and maintenance.
Call Center Team Lead
01.2015 - 01.2016
- Supervised and led teams of call center representatives, providing guidance, support, and coaching to ensure high performance and productivity
- Analyzed call center metrics and performance data to identify trends, areas for improvement, and opportunities to enhance efficiency and service quality
- Developed and implemented call center procedures, scripts, and best practices to optimize workflow and standardize service delivery.
Education
Bachelor's Degree - Anthropology
East Carolina University
Greenville, NC 01.2010 - 01.2012
Associates of Liberal Arts -
Pitt Community College
Greenville, NC 01.2006 - 01.2010
HS Diploma -
J.H. Rose High School
Greenville, NC 01.2002 - 01.2006
Skills
Inventory Managementundefined
Timeline
Supply Chain Specialist
Affordable Care LLC
01.2021 - Current
Equipment Service Coordinator
01.2016 - 01.2021
Call Center Team Lead
01.2015 - 01.2016
Bachelor's Degree - Anthropology
East Carolina University
01.2010 - 01.2012
Signal Support Sergeant
Army National Guard
09.2007 - 08.2017
Associates of Liberal Arts -
Pitt Community College
01.2006 - 01.2010
HS Diploma -
J.H. Rose High School
01.2002 - 01.2006
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