Alton Tsosie
Flagstaff,AZ
Summary
Proven track record in enhancing customer satisfaction and retention, notably in the Automotive Industry and social work, by leveraging exceptional customer service and data entry skills. Excelled in team collaboration and workflow management, achieving significant improvements in service standards and client rapport. Demonstrated expertise in documentation and reporting, contributing to streamlined operations and exceeding targets.
Overview
18
18
years of professional experience
Work History
Service Advisor
Flagstaff Chevrolet
10.2023 - 07.2024
- Maintained high customer satisfaction standards to meet or exceed targets.
- Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Created and maintained detailed database to develop promotional sales.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
Patient Care Manager
The Guidance Center Inc
04.2023 - 09.2023
- Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
- Worked with providers to define quality metrics and outcome reporting process.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
Outreach Specialist
Nation Finest
01.2022 - 03.2023
- Represented organization at industry conferences by manning booths and giving polished presentations.
- Delivered presentations to interested groups and answered wide-ranging questions about available offerings.
- Maintained solid pipeline of candidates to keep Nation Finest program full and operating at peak capacity for maximum effectiveness.
- Built and maintained contact and referrals database for leads across Coconino county, Apache county, and Navajo county.
- Increased referrals by calling on target groups, organizations and professionals.
- Maintained positive relationships with Veterans and families by regularly reaching out to offer assistance to individuals.
- Pre-qualified individuals for services by collecting and verifying applicants' personal, financial and employment histories.
- Administered and tracked client service payments.
- Provided support to social service clients in navigating available resources.
- Developed and maintained relationships with community organizations and agencies.
- Facilitated outreach activities to build community awareness.
Carrier
Federal Express
12.2019 - 09.2020
- Operated vehicles and equipment to transport packages and mail pieces.
- Planned and cased mail in sequence of delivery for designated route.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Explained mail regulations, policies or procedures to FedEx customers.
Automotive Collision Estimator
Flagstaff Buick GMC
04.2010 - 07.2014
- Prepared estimates accordingly with management purposes such as planning, organizing, and scheduling work.
- Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
- Collaborated with consumers and negotiated with insurance companies to obtain necessary information for preparing estimate cost and collecting payments.
- Monitored project progress to identify and address changes in project scope or budget.
- Maintain estimated time delivery with accurate estimates, supplements, and collaborating with technicians.
Automotive Parts Consultant
MCCOY MOTORS
04.2006 - 04.2010
- Used and maintained knowledge of part numbering system and properly categorized for easy access and organization.
- Specified information about how OEM parts are design specifically for vehicle pertaining to the vehicle's identification number and generalized the functioning of parts on vehicles.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Stocked and managed stock of parts.
Education
Bachelor of Arts - Social Work
Northern Arizona University
Flagstaff, AZ05.2022
Associate of Arts - Psychology
Coconino County Community College
Flagstaff, AZ05.2016
Skills
- Computer Skills
- Data Entry
- Customer Service
- Documentation And Reporting
- Attention to Detail
- Workflow Management
- Service Recommendations
- Customer Retention
- Team Collaboration
- Client rapport
- Listening Skills
- Data Processing
- Multitasking and Organization
Languages
Navajo
Native or Bilingual
Timeline
Service Advisor
Flagstaff Chevrolet
10.2023 - 07.2024
Patient Care Manager
The Guidance Center Inc
04.2023 - 09.2023
Outreach Specialist
Nation Finest
01.2022 - 03.2023
Carrier
Federal Express
12.2019 - 09.2020
Automotive Collision Estimator
Flagstaff Buick GMC
04.2010 - 07.2014
Automotive Parts Consultant
MCCOY MOTORS
04.2006 - 04.2010
Bachelor of Arts - Social Work
Northern Arizona University
Associate of Arts - Psychology
Coconino County Community College
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